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Go to Solution17 R4, battery warranty question, onsite service
Hello,
I own an Alienware 17 R4 since 2017. Warranty premium support in Greece. Needs a new battery. I understand that I have to pay for the new battery since they have only a 1 year warranty.
Do I have to pay Dell for the installation too?
Hi @megafoxi thank you for sharing update. This forum is not Dell Support.
Parts-People database does not contain Dell P/N 7FTT8 or MG2YH.
My previous post says: "Dell have recently decided not to provide Dell-authorized replacement batteries."
If Dell-Greece is willing to offer an onsite battery replacement service, their contractor will install a new battery (Dell P/N unknown). Please contact Dell-Greece Product Support and ask them this question.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]Thank you for your response.
My question was basically why would I have to pay for a hardware installation when under warranty? I doesn't make any sense to me.
Anyway, I guess now buying a new battery and installing it as well goes hand in hand...
thanks again for your time and help
That is because it normally is not a difficult procedure to replace the battery. The manual has the directions.
Good luck trying to find a battery--especially out of the US. It must be a genuine new Dell from a trusted source--not an online seller. Lots of scams online, so beware. Most replacement batteries are sold out since the original battery only lasts about 2 years. Also batteries even wear out sitting on the shelf for long periods.That is why you might decide to use the laptop as a desktop replacement.
Hi @megafoxi thank you for sharing update. Sounds like you are contemplating battery purchase and install.
Purchase a new, one year guaranteed, genuine OEM Dell battery, the system will check that new battery is a genuine replacement. When battery arrives, check that the white label says the correct DP/N, and beneath the square matrix the year/month date is less than 6 months old. If satisfied, remove the old battery, take time to check that old and new batteries have the same appearance and cable interface, take photographs. Install new battery and create a Battery Report to confirm that this is a new battery. If the battery is not as described, it should be rejected.
I have always preferred watching a YouTube video of battery replacement a few times, before undertaking the actual replacement. Checking to see the process is always worthwhile, so that it is undertaken right, first time. You may wish to have the video ready, should consultation be required. Set aside time to undertake replacement slowly, with plenty of elbow room and no interruptions. During assembly, methodically check that cables are reinserted through their respective openings.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]
crimsom
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Posted May 24th, 2021 07:00
Hi @megafoxi welcome to this user to user discussion forum. This is not Dell Support.
The original one year battery warranty expires after One (1) year. Getting extended Warranty Premium Support does not include battery warranty. Customers can purchase the optional Three (3) year battery warranty support [Here] which installs a new battery.
Dell offers an onsite battery replacement service for a fee, but not sure that Dell-Greece provides this service. For more information about battery replacement service, contact Dell Technical Support.
For the typical user, noticeable reduction in run time generally will be observed after 18 to 24 months. For a power user, reduction in run time generally may be experienced within 18 months. Dell recommends buying a new Dell laptop battery when the run time does not meet your needs. [Battery FAQ].
Laptops without a battery are designed to function as a desktop on ac adapter power.
Storing a dead battery in the laptop is not recommended. If battery becomes swollen and/or leaks, it will damage the system enclosure, internal components, people, local environment, etc.
Dell have recently decided not to provide Dell-authorized replacement batteries.
OEM New Alienware 17 R4 / Alienware 15 R3 Original 4-cell Laptop Battery 68Wh - Dell P/N 44T2R, or
OEM New Alienware 17 R4 / Alienware 15 R3 Original 6-cell Laptop Battery 99Wh - Dell P/N 9NJM1.
Consider if you, a colleague, local repair facility, etc. have the appropriate skills to replace battery, watch a [YouTube Video].
Please click on Kudos to say thank you for response from user that is not employed by Dell. Please share an update on progress, so that other users derive benefit from your experience. Thank you.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]