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Jaijairey

updated

7 years ago

J

Jaijairey

11 Posts

0

1444

March 29th, 2020 22:00

Aurora R10 Ryzen, AWCC.Background.Server

Does anyone solve this 17 R5 AWCC laptop issue already? I'm having the same problem now and it's 2020. This Laptop post started in 2018 and I haven't seen any solution that is from Dell that does not need any tweaks or installation of other software?

  • DELL-Cares

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    Posted March 30th, 2020 09:00

    Hi there!

    Thank you for reaching us. We are sorry for the delay in answering your message, since we receive it outside of our working hours. 

    Do you have an screenshot of this behavior? When does it affect the system and how much RAM is it taking? 


    #IWork4Dell

    For all non-technical issues that require your private data, we must communicate via a private Direct Message
    Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice

  • DELL-Cares

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    Posted March 31st, 2020 15:00

    Hello there!

    We hope this message finds you well. We wanted to check back and see if you still needed our help. Please let us know, so we can continue with our assistance. 


    #IWork4Dell

    For all non-technical issues that require your private data, we must communicate via a private Direct Message
    Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice

  • Jaijairey

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    Posted April 1st, 2020 04:00

    Hello,

    Sorry for the delay in replying. No notification came up to my email/account so was not able to see your reply.

    I'm not sure when did it start affecting my system. I just noticed it when I saw the power usage "very high" in the task manager. The issue starts at start-up and does not change over time...

    Attached is the picture requested.

     

    Thanks!

     

    JaiAWCC.Background.Server - High CPU or Power Usage.PNG

  • FlyAgariK

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    Posted April 7th, 2020 16:00

    I had the same issue with my Alienware monitor. Successive updates of the software did not fix the problem until I uninstalled everything to do with Alienware from my PC (which is not an Alienware). When I reinstalled AWCC the issue was still present until I restarted my PC. When I restarted the issue was resolved and the PC started a LOT faster.

    So uninstall Alienware Command Center Suite, restart your PC, reinstall AWCC and restart again. It worked for me.