NikolayT

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NikolayT

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September 20th, 2021 08:00

XPS17 9700. "System" process load the CPU after BIOS 1.9.2 update

At the end of August 2021, I updated the BIOS on my XPS17 9700 from the version 1.8.2 to the latest 1.9.2.

The update went well, but then I noticed that the cooling fans are always on the medium speed and quite loud, even if the laptop is sitting idle and no apps are running. Reason for that was the "System" process, which was constantly loading the CPU by 6-8% (Task Manager).

In the previous BIOS version, the “System” process was loading the CPU much less, so I decided to revert back to 1.8.2. Surprisingly the issue immediately disappeared.

After few weeks the same BIOS update was installed by the windows update and the problem appeared again. Then I again downgraded back to 1.8.2 and everything became fine, so it's definitely the BIOS problem.

Dear DELL!!! Please check your 1.9.2 BIOS update for the mentioned machine, as it definitely has a bug, which cause the "System" process to load the CPU and as a result make the fans annoyingly loud!!! Please fix it!!!

p.s. currently I use the old 1.8.2 and without significant load the laptop is silent, which is cool. See screenshots attached.

BIOS 1.8.2.jpg

BIOS 1.9.2.jpg

  • BartVL

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    Posted January 23rd, 2022 03:00

    My BIOS version is 1.12.0

    Update=Resolved-

    update on the "XPS17 9700. "System" process load the CPU after BIOS 1.9.2 update" posts? So that "the others" know as well that my case got solved.

    For your information, there is also a topic on Youtube about exactly this issue.
    https://www.youtube.com/watch?v=nA1qFjOJ9Y4&list=PLeaZ7gFm03ETZdJ_lrb7-MO9o8BrMFwJM

  • XPS_Man

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    Posted September 20th, 2021 09:00

    Nice Observation !!! 

    You may block the update from installing again using windows show hide troubleshooter and wait for the next release. I am gonna test this tomorrow in the office and if required raise it to their Level 3 team. 

     

    https://m.majorgeeks.com/mg/getmirror/microsoft_show_or_hide_updates_troubleshooter,1.html

     

  • NikolayT

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    Posted September 20th, 2021 22:00

    Cheers! Please let me know if Dell will fix the problem.

  • XPS_Man

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    Posted September 21st, 2021 11:00

    Surprisingly my unit performed normally on both  versions. 

    One thing which is different that I do not use Dell OS image on my machines as they have High RAM usages (around 3-5 GB ) idle. 

    I had reimaged my Notebooks with windows stock image (media creation tool) months ago. 

  • NikolayT

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    Posted September 21st, 2021 21:00

    Good day. I have pre-installed Dell OS and it definitly has this strange issue with the BIOS 1.9.2.

    But thanks for the tip, I probably make a clean Windows 11 installation via Media Creation tool, when it becomes available.

     

    I have another question to which you may have an answer. This XPS 17 9700 is missing an Unobtrusive mode. On my previous XPS 15 7590 was the (Fn+F7) function, which was perfect for disabling the display / sound when necessary.

    Any idea how to disable (turn off) the display without going into stand by mode?! This was extremely handy option when working/watching smth on external monitor, don't understand why Dell got rid of it.

    I reported it 1+ year ago, but no action unfortunately..

    https://www.dell.com/community/XPS/XPS-17-9700-Unobtrusive-mode/m-p/7714348#M71320

  • XPS_Man

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    Posted September 22nd, 2021 08:00

    Fn+F7 ?? I can't recall having this feature on XPS 7590

    Fn+F6  Allows you to choose between different monitor modes.  

     

    For any notebook (dell and non dell) Windows + P lets you choose between different Display modes when using an external monitor. 

  • NikolayT

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    Posted September 22nd, 2021 10:00

    This feature has to be enabled in the BIOS for the first time. Then you can press Fn+F7 to disable the display illumination (goes completely black) and turns off the sound. But it's not a stand by, etc., the PC keeps working normally and it's nothing to do with the different monitors.

    I see there's the same complain about new XPS13:

    https://www.dell.com/community/XPS/XPS-13-9370-Fn-F7-for-Unobtrusive-mode/td-p/6022826

    So stupid that they removed it in the latest laptops, that was my favorite feature!

    It was called: “Unobtrusive mode”.

  • Charles Randall

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    Posted September 22nd, 2021 11:00

    I have been pulling out my hair trying to find out why my XPS 17 9700 has been running hot with fans on for no reason lately and it turns out it was exactly this. Downgraded my bios and now it's running way cooler.

    Really disappointed by how little QA is going on with dell's software releases for this machine

  • NikolayT

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    Posted September 22nd, 2021 21:00

    Agree with Charles! It always a lottery with the DELL proprietary software and updates. Usually, no obvious benefits for the final customer, but more problems instead. I have scheduled a weekly backup of the entire OS drive with the Acronis True Image, as I had a situation when the Windows refused to start after an "urgent" update from DELL.

  • 2003

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    Posted September 28th, 2021 23:00

    I faced the same System Process high CPU usage (~5%) BUT on a clean Windows stock image via Media Creation Tool. The CPU was constantly locked at a high frequency.

    I downgraded to BIOS 1.8.2 and the problem has been resolved.

    I did have to block Windows from auto updating the BIOS after this fix - I think it was by disabling UEFI Capsule firmware updates in the BIOS.

    This has been my fist Dell laptop, and I must say, I am not overly impressed. This has just been one of the issues I have faced in the short amount of time with the device. One key problem is the laptop cannot cool the CPU adequetly. Why build a laptop that cannot take full adavantage of the CPU?