I'm having a similar issue; on both windows and Linux (dual boot) the laptop randomly enters sleep mode every 15-30 seconds. It will do this for a while, and then just as suddenly it will stop.

I need help with the asap. The laptop is under 2 years old.

We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.

You reached out to me directly, and when I replied you told me my warranty is expired. This is true but we are still asking for help.

Other people are having this issue as well: https://www.dell.com/community/XPS/XPS-15-9575-2-in-1-going-to-sleep-shutting-down/td-p/7394825

There is a post flagged as the solution saying update to the latest bios. I have done this, as have others on that thread, and the problem has not resolved.

I've never experienced this sort of systematic failure within 2 years. Especially not from a high end machine like the XPS15. I expected higher build quality and customer support from Dell.

Surely someone there can offer some sort of troubleshooting advice?

I noticed in my BIOS events there's an error: "ASF2 force off".  This seems very common from reading the forums; one user who purchases large quantities of Dell gear reported 20% of his fleet is affected by this error.  And it seems to crop up shortly after the warranty expires.  From what I've read, the only fix is a new motherboard.

I'd bet that its less shutting down, and more because of a BSOD. It seems a common problem on the 9570's

If I were you, I'd download 'WhoCrashed', just run it and hit 'Analyse' then scroll down a bit.

Hopefully there is something listed in there other than 'hal.dll' and you can narrow down the cause of the problem. Hopefully just a driver that you can update.

I would be inclined to agree, except that the problem happens in BIOS as well as when the OS is running.

Hi,

Even I facing the shutdown of the laptop every 10minutes with XPS 15 9570. The age of the laptop is just 1.5 years. If anyone has a solution please provide it to resolve.

anyone ever resolved this issue? if so, how?

been facing it for a few months now, and especially after latest bios update (September 2020) got even worse. makes laptop unusable after just 2 years (!)

thanks.

Max

I'm having the exact same problem. Started yesterday. My motherboard was replaced about three months ago for a different (worse) issue. I love this computer but it seems to have real problems unfortunately.

I've been having the same issue.  My XPS 9750H keeps shutting down.  Often, I have to push the power button multiple times for the computer respond afterwards.  It is approx 3 months old.