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Mixhel sal
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7 Posts
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December 26th, 2020 21:00
XPS 9560, USB C disconnect after few seconds
Hi all, so my USB C is unusable,
Whenever i connect a flash drive ( or earphones or phone) it appears for a few seconds, and i can hear the new device plugged in sound effect..
After a two seconds, the drive disappear and i hear the disconnect sound effect.
If i restarted my laptop with the flash drive plugged in, it all works fine.
I just did a windows reset, and it did not fix the issue.
Any ideas!
Computer:
Dell XPS 15 9560
Core i7 7700HQ
GTX 1050 w/ 4gb of vram
16 gb of ram
FHD matte display
1 tb 960 evo SSD
WIndows 10 home
All drivers are up to date.
You have USB-C flash-drives and USB-C ear-phones? Really?
Sounds like you are using a USB-C Adapter or USB-C Hub.
Most of these types of problems are related to cheap Chinese Adapters/Hubs/Cables.
Try this one.
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
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Posted December 28th, 2020 02:00
Thanks for your reply @Tesla1856 .
And no, i don't have a flash drive earphone, i have Samsung USB-C flash drive, AND Google Pixel USB-C earphones and both with all of USB-C accessories are facing the same problem with the USC-C port on my XPS laptop.
All works fine With my iPad pro, so the problem is with my XPS not my accessories.
If you have some suggestions i would love to hear them.
Thanks again.
Sounds like a compatibility problem.
This says XPS-9560 is TB-3 (not just USB-C) but it does say something about being "half bandwidth". I wonder if that is causing a problem.
https://www.ultrabookreview.com/14529-dell-xps-15-9560-review/
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.Mixhel sal
1 Rookie
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7 Posts
15350
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Posted December 28th, 2020 22:00
Thanks @Tesla1856,
Yes, the USC-C on my machine is also thunderbolt 3 with Half bandwidth (which means that the thunderbolt speed is a bit slower than regular thunderbolt 3)
But sadly, that have nothing to do with my current problem, All of my USB-3 accessories used to work fine before.
and they aren't using the thunderbolt 3 at all.
Mixhel sal
1 Rookie
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7 Posts
15182
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Posted April 6th, 2021 08:00
The issue is well known by now, but no solution from dell or microsoft till now.
SaidouNiang
1 Message
15189
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Posted April 6th, 2021 08:00
@Mixhel sal Did you you solve the issue? I'm having the same issue with my Anker USB-C hub and also when connecting directly my Samsung EVO 960 in an USB-C external enclosure.
Tried older en new Thunderbold drivers from Intel and Dell, but it keeps disconnecting after a few seconds.
I know it's a Windows issue, because it works fine in Linux or when I boot to a WinPE environment it recognises it.
Mixhel sal
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7 Posts
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Posted May 23rd, 2021 08:00
This actually worked for me!
Thanks man.
Delici0usFlav0rs
1 Message
14729
0
Posted June 11th, 2021 18:00
Where is this driver located? I've looked everywhere I could find and all I see are RealTek Audio driver and Realtek USB Ethernet all-in-one driver.
Nishant Mundhra
1 Message
15012
2
Posted May 22nd, 2021 02:00
This is actually because of the Realtek All in one host USB host driver which interferes with the thunderbolt type-c port. Just uninstall this driver and it should instantly fix the issue. It worked for me. If it still doesn't fix, you can see for power management issues in control panel and device manager.