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GaryMoz

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3 years ago

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GaryMoz

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2 Posts

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August 5th, 2023 14:00

XPS 15 9510, Bluetooth problem

I'm having problems with the Bluetooth on my laptop.  It works ok for a time and then losses connection to all Bluetooth devices. The only way I can fix it is a reboot.

I have uninstalled and updated drivers but it does not resolve the problem, including dell system and bios updates,

I've noticed it often happens when it comes out of sleep.

Checking the device manager it indicates an error the the  intel wireless Bluetooth

"This device has failed and is undergoing a reset. (Code 54)"  it doesn't reset.

The wifi works okay, it just loses Bluetooth.

Any suggestion for a fix?

Thanks

  • pinkPanter

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    Posted August 7th, 2023 12:00

    @GaryMoz  try to:

    pinkPanter_0-1691437783622.png

     

  • GaryMoz

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    Posted August 7th, 2023 12:00

    Sorry I don't understand.

    I think I made it a bit better buy not using power saving on Bluetooth when sleep. Waiting to see if it improves

  • 0

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    Posted August 31st, 2023 08:55

    Same problem, xps 9510. When activate WIFI, BT stops working. No card recognized