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nullbyte64
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October 18th, 2023 14:15
DELL XPS 9730 - Missing Keystrokes
Greetings,
It seems that I am suffering from the same problem many other users have been complaining about.
My XPS 9730 is missing or skipping keystrokes. Has anyone found a solution for this?
Thanks!
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Posted October 22nd, 2023 13:45
Hi.
Currently is no solution. I sent my XPS9730 to the service again. What graphics card do you have? RTX4080?
Dell should interested this issue as soon as possible.
Simon
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Posted November 6th, 2023 15:20
I got the same issue since day 1....
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Posted November 8th, 2023 23:37
Does not happen to my XPS 17 9730 but I did clean Windows 11 install on a cleaned SSD without any Dell software. But I do have other problems.
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Posted December 7th, 2023 09:52
I have this same issue, i have a new XPS17 with RTX4080 - it misses keys. I also have one 12 months older with the previous release graphics card and it DOES NOT have this issue. Have had the keyboard and mainboard replaced. Not solved. Must be a dell bios issue. The problem exists when typing in the bios screeen as well so not windows related.
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Posted December 7th, 2023 17:33
I have the same issue. 3 brand-new XPS 9730 and the 3 of them have this issue.
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Posted December 8th, 2023 11:02
Hi all,
Exciting Update! I-REV BIOS steps are now available on an NDA basis!
Tech support will facilitate NDA agreements for users interested in testing and sharing the I-REV BIOS.
Dell is actively developing a BIOS release to address this concern. The ETA for the global/public BIOS is mid-January.
If you wish to participate, contact tech support by clicking on "Get Help Now" [on the bottom right corner of the screen] to receive the test BIOS and contribute to the ongoing improvements.
Thank you for your patience and cooperation.#IWork4Dell
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Posted July 16th, 2024 04:43
@Dell - Nat M I recently upgraded to BIOS 1.27.0, and found the keystroke problem actually got worse. Has the fix for thi problem in 1.9.0 regressed out of the most recent BIOS updates?
DELL-Nat M
Community Manager
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3803 Posts
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21448 Points
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Posted January 17th, 2024 14:40
Hi all,
Exciting news!
We are pleased to announce that the new BIOS version 1.9.0 is now available for the Dell XPS 17 9730. You can download it here: Dell XPS 17 9730 System BIOS
Please ensure to follow the installation instructions provided on the same link.
After installation, kindly let us know if this resolves the issue with the missing keystrokes.
Thank you for your patience!
#IWork4Dell