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Matteo Terzi
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January 15th, 2021 12:00
Computer Freezing (only mouse works) and reboot saying "Hard Drive - Not Installed"
As Subject, i have this problem since i bought the laptop.
I am really tired of dell support because it s not helping at all and i don't have time to bring it to a Dell shop for checkup, so i will try to explain my problem and hopefully someone will help.
Read Before Comment:
- I already run a checkup doing BIOS > Check Up and it show that everything is fine.
- My laptop is and XPS 15 7590 bios version 18.1.1 - Windows 10 Pro 10.0.18363
The Problem
Randomly, when i am working, it s appearing the blue screen than rebooting than the message that hard drive is not installed.
I click continue, it s shutting down, i am turning it on and it back to work.
There's no pattern, it s completely random.
DELL-Cares
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Posted January 15th, 2021 12:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
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