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lubaba

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5 years ago

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lubaba

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February 6th, 2022 08:00

Bad driver ?

The Dell driver download utility yesterday found and downloaded 7 drivers for my brand new fully optioned XPS 17 9710. When I rebooted - there were wide black bands on a highly distorted display. This happened on multiple boots. It was apparently an Intel Iris UHD driver that Dell selected for this XPS which also has a 3060. No problems at all since I rolled back to a previous driver. The driver appears to have been Intel-UHD-Graphics-Driver_TVH3D_WIN64_30.0.100.9955_A03.EXE. Not sure what my options would have been had I not made it to device manager to roll it back. I may try to install it later just to confirm.

  • lubaba

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    Posted February 6th, 2022 10:00

    I can also report that I installed the driver today without any other installs and the artifacts and black bars returned on the boot into windows. Again, was able to get to device manager and roll back the driver and normal boots have returned.

  • DELL-Cares

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    Posted February 6th, 2022 10:00

    Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.


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