Cliff, We do care about our customers, but keep in mind that this is a Community Forum and not the official Wyse Technical Support site. If you need technical assistance, please visit our Self-Service center at www.wyse.com/kb or contact or Technical Support phone line at 1-800-800-9972.
Thank you for sharing your comments and solutions.
Roger Montalvo Visit our Dell Wyse Thin Client Knowledge Base and Manuals web site at www.wyse.com/KB Visit our Dell Wyse PocketCloud Knowledge Base and Manuals web site at http://pocketcloudsupport.wyse.com/forums [SIGPIC][/SIGPIC]
I tried that…TWICE. to register is the most complex, convoluted, cumbersome and troublesome registration process I've ever seen. It's like Wyse WANTS people to get frustrated and NOT register to use the support site. Once I did get in, my question was posted for 97 days before I just stopped checking to see if anyone would answer it.
Now we find ourselves trying to roll out 112 of the C10Le's and we can get not one iota of support for what should be a simple solution. I'm tempted to tell the customer, a home health agency, that Wyse is *** and we need to find another solution.
The thing is, the Wyse rep for thin clients is good. I don't see it. Why should it be this difficult to get support? To find answers? To talk to a person?
As a consultant, I just can't in good conscience recommend this product to anyone. The support behind the hardware is just tragic.
Rmontalvo1
623 Posts
1517
0
Posted June 24th, 2015 05:00
Cliff,
We do care about our customers, but keep in mind that this is a Community Forum and not the official Wyse Technical Support site. If you need technical assistance, please visit our Self-Service center at www.wyse.com/kb or contact or Technical Support phone line at 1-800-800-9972.
Thank you for sharing your comments and solutions.
Roger Montalvo
Visit our Dell Wyse Thin Client Knowledge Base and Manuals web site at www.wyse.com/KB
Visit our Dell Wyse PocketCloud Knowledge Base and Manuals web site at http://pocketcloudsupport.wyse.com/forums
[SIGPIC][/SIGPIC]