‎WSM Restart button not working with Thin OS 9.3 | DELL Technologies

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NickyM

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NickyM

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March 6th, 2023 06:00

WSM Restart button not working with Thin OS 9.3

Hi,

The button to reboot a device is not working with Thin OS version 9.3 2102 neither with 9.3 3099.

Any idea what might be the issue? I am using WMS 3.3.1 29.

Thank you.

Nicky

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Sam_in_TN
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Posted March 24th, 2023 10:00
I believe this may be due to a port being blocked to access the systems. I believe it is port 1883. Check for that port being blocked.

I believe more specifically it was TCP 1883 outbound.
DS
DELL-Scott H
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Posted March 27th, 2023 05:00
Another good test for this is to use the "Send Message" function in WMS. If the message is not immediately received by the device, it is a clear indicator that the MQTT service is not communicating, likely due to a port being blocked (1883)

DELL-Scott H
#IWork4Dell