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Virus on my system, and it deletes Norton and Mcaffee. HELP!!
I bought another hard drive yesterday, because the primary one has a bad virus that won't let it boot to windows, and other problems. When I try to run anti-virus program setups, or other things like web av, it deletes it and goes back to how it was before I tried to install them. Can someone help, my internet connection is down too. I am using my laptop. Thanks
redwolfe_98
2 Intern
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1326 Posts
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Posted March 10th, 2005 08:00
if you want to wipe the harddrive, and do a clean reinstall of win xp et al, there are "reinstall guides" in "dell support".. look for the appropriate reinstall guide for your dell computer.. you need to know how to reinstall everything, not just the operating system.. it is not difficult, but you should look over the instructions..personally, i almost always use dell's harddrive "debug" when doing a clean reinstall of win xp et al.. you can search dell's knowledge base for "debug", if you want to find that..one important thing is to know how to reinstall your modem drivers (if you use a dial-up modem), or your "nic" "adaptors" if you are using a cable modem, so that you can reconnect to the internet.also, it is important to have a firewall running before reconnecting to the internet.. if your win xp reinstall disk is "win xp" or win xp sp1 as opposed to win xp sp2, look in win xp's "help and support" for information about enabling the firewall.. (windows firewall is "on" by default with win xp sp2).. or, you could install and use a different firewall that you have saved to disks..
Lemmi
238 Posts
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Posted March 9th, 2005 21:00
JohnCiak,
with a working Internet connection, I would recommend an online virus scan on the Symantec or McCaffee sites.
As this does not seem to be a valid option, I probably would reinstall Windows.
The only other possibility I see is to install Windows a second time on the new hard drive. Boot to this new Win version (you'll probably have the choice between 2 identical versions at startup - take the second one!), install your AV software and update it to the current definitions. This should allow you to scan all of your drives, back up your important files and then erase your original drive (either by reinstalling Win on it or by other means - don't ask me about those...).
Probably it's worth a try. Good luck!
Lemmi