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csblackwell
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February 18th, 2016 09:00
Help with Windows 10 graphics problem XPS 435t/9000
I am hoping to get help and advice from the Dell Community and/or Dell itself on a problem with my Dell XPS 435t/9000.
I have had this for quite a while and have kept it up to date. I have a 512 GB SSD for C: and a 1 TB hard drive on D:. I also have two DVD writers and and 12 GB memory. My video card is now a problem. I have the original Radeon HD 5770 card and the performance was adequate for my needs, but now I'm having a problem.
I upgraded successfully to Windows 10 Pro and then the trouble started. I get problems with a graphics fault. The message is "Display Driver has stopped and has been restarted...." Some random application my be listed.
Here's what I have tried. I uninstalled the original driver and installed the latest 15.xxx driver from AMD and the catalyst control center function was restored and failures got fewer. If I get a failure, usually a log off and log back on will fix it. The symptoms, besides the message, usually are display corruption and finally system response fails.
I did remove all amd software before installing the new drivers. I am wondering if anyone has tried a different video card with success? I found a card, PNY XLR8 GeForce GTX960 (~$200) which seems to have power requirments that fit the current power supply and performance as good or better than my current card.
Has anyone tried this card and what were the results? I am willing to buy a new card, but would like to now waste money if it won't work.
Any advice would be appreciated!!
Scott
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Jesse L (retired)
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Posted February 19th, 2016 04:00
csblackwel,
Unfortunately, you may have a trouble finding windows 10 drivers for the other hardware installed in the computer other than the video card.
For me to better assist in troubleshooting, please click my DELL-Jesse L and send me a Private Message with the Dell Service Tag number and your Dell Order number.
Jesse L (retired)