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rwharrod

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21 years ago

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rwharrod

6 Posts

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8396

January 5th, 2006 01:00

clicking noise from hard drive

ok, try and follow this one if u can. Several weeks ago my computer started making a clicking noise,it starts out with one click..then picks up speed, to finally becoming a repetative clicking noise. The source of the noise is definately the hard drive. Now, my roomate who works for Geek Squad said instantly when he heard it that the hard drive is going bad! After running every possible diagnostic test imagineable, they never fail, it shows the hard drive passing everything. So, after 4 consecutive days and approx. 16 hours of troubleshooting with Dell Support , which included, running a full system diagnostics, unplugging the CPU fan and plugging it back in, unplugging the ram chips and plugging back in, unplugging hard drive from power supply and motherboard and plugging in, changing Bios settting numerous times, reformatting hard drive and reinstalling windows xp, and nothing seems to work. The noise occurs randomly, sometimes it happens on boot, sometimes it happens 2 hours later, sometimes it happens 20 minutes later..It has happened why surfing the net, it has happened while running virus scan, it has happened without doing anything at all! So Dells answer is that it is a software problem not a hardware. But, if I completely wiped the hard drive clean while reformating, reinstalled windows xp, and put the PC back to original manufactures settings, how could it be a software problem, when, for over a year, there have been no problems! Sometimes when the hard drive starts clicking, the computer locks up and gives me a blue screen error with Kernal_Input_Page_Error, with a code of 0x0000007a, I have also recieved one time a code of 0x0000004f Any Suggestions..My PC is a Dell Dimension 4700/P4 3.4mhz, 1 gig ram, 250 gig maxtor hard drive.
  • 948

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    Posted January 5th, 2006 08:00

    Software doesn't cause a hard drive to click, and if it's clicking BEFORE you get into the operating system it's not a software issue. A hard drive making a grinding or continuous clicking noise can usually be considered defective for replacement purposes. Call Dell tech support back and ask them to replace your defective drive due to a noise issue. If you don't want to waste additional time on the phone send them an email.
     
  • msil217

    2 Intern

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    1997 Posts

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    Posted January 5th, 2006 09:00

    Backup (using a CD/DVD burner) all of your irreplaceable files(documents, music, videos, pictures, etc) to CD/DVD!!!! Dell may or may not replace the drive at this time, but backing up often is very important!!!! If the Hard-Drive fails, you can lose it all.

    But if you back up to CD/DVDs, or an external hard-drive, the when the HD in your computer fails, you get a new one, and put the files from the CD's on your new Hard-drive (internal)

    Trying to help!! :)

    Message Edited by msil217 on 01-05-2006 05:43 AM

  • rwharrod

    6 Posts

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    Posted January 5th, 2006 20:00

    Dell WILL NOT replace my hard drive even though I have a 3 year extended warranty, because they cannot determine if the hard drive is the actuall source of the problem because it passes all of the diagnostics. They said if the hard drive were bad, I would not even be able to boot to windows..
  • 948

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    Posted January 5th, 2006 23:00



    @rwharrod wrote:
    Dell WILL NOT replace my hard drive even though I have a 3 year extended warranty, because they cannot determine if the hard drive is the actuall source of the problem because it passes all of the diagnostics. They said if the hard drive were bad, I would not even be able to boot to windows..



    Call back and ask for a level 2 technician or a supervisor. Drives can be replaced for being noisy. A bad hard drive (bad sectors, clicking, etc) will still boot to the OS in most cases.

    A few sites that discuss a clicking hard drive.
    http://forums.macnn.com/archive/index.php/t-196491.html

    http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-4Y67AU

    Noisy drives
    • A hard drive making a grinding or continuous clicking noise can usually be considered defective for replacement purposes. Verify the hard drive is the source of the noise by removing the cover of the system and identifying the hard drive as the source of the noise.
  • JRosenfeld

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    4383 Posts

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    Posted January 6th, 2006 00:00

     
    0x0000007A: KERNEL_DATA_INPAGE_ERROR
     
    A page of kernel data was not found in the pagefile and could not be read into memory. This might be due to incompatible disk or controller drivers, firmware, or hardware.

    0x0000004F: NDIS_INTERNAL_ERROR
     
    I think your drive is failing. As it's an intermittent problem, it could pass all the tests when OK, fail some at other times.