UNSOLVED
Blue Screen of Death when starting Windows
I am trying to fix a friends computer and I have no luck. She said sometime around 8pm last night she was on AIM and she got a blue screen. This happens while it says Windows is Starting before the logon screen, so we cant even attempt to login to windows. I started up in Safe Mode hoping to do a system restore. I clicked on the icon, and got an error saying "System restore is not able to protect your computer, please restart and try again". Restarted, nothing happened. I noticed that something called SurfSideKick 3 was installed, and that was a pain to remove. It was installed last night at 7:44, so I was asuming that that is what caused the problem. I think I removed everything relating to that, I ran Norton and it came back fine, I cant run AdAware or Spybot because there is no way for me to update the definitions. I am still getting the Blue Screen when trying to start up normally and I still cant to a Sys Restore. We brought it down to my universitys support center and they said it would take 2 weeks. Does anyone have any suggestions to fix this? We are at college, and it is almost impossible to go 2 weeks with out a computer because we have so much work. It is still under warranty. A service tech is coming here to fix my laptop because my backlight is dead, do you think he wouls be able to look at her laptop too or no?
Thanks in advance,
Joe
anthony12
118 Posts
178
0
Posted September 27th, 2005 04:00
Bring it up in safe mode then go to start then run and type msconfig and then go to startup and uncheck all the items there after you have written down what is checked. Then restart and see if it will come up without blue screen
If it works then go back start then run and then msconfig and recheck each of the items one at a time until and restart until you find out which one is causing the problem.
If unchecking the items in startup do not work then I would bring it back up in safe mode and the of to msconfig and under general unckeck the load system services and then restart and see if it starts without blue screen. If it does you need to go back and restart the services and then try and figure out which service is causing the problem. You can go to in safe mode to control panel the the admin tools then services and disable the running services one at a time until you find the one that is causing the problem.
you can also look under the admin tools at the event viewer and see what error you are getting at boot.
If it is restarting each time after the blue screen then go in safe mode to control panel then system the advanced and uncheck the restart on system failure then it should stop restarting each time.
Also unde msconfig there is a normal and diagnostic startup you can try them along with the the use origanal boot see if that will allow you so start normal.
Outside of that I would say start reading the post on blue screen a google until you find a fix.