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epoxz1

updated

17 years ago

E

epoxz1

1 Message

0

765

March 13th, 2010 06:00

Internet Security 2010 infected my DELL 4700 Dimension and I cant boot

Can anyone tell me or show me how to fix my infected dell 4700 dimension PC since I have tried to even just wipe everything out with the factory reset cd and it will not work.

thanks

  • NoFunBob999

    81 Posts

    149

    0

    Posted March 14th, 2010 13:00

    Hello,

     

    I have a PC Repair business and face this virus several times per month. Best way to remove it is to use Malwarebytes and/or SuperAntispyware. They are both free and are very effective at removing this particular strain of virus. Also be certain that it has not hijacked your LAN connection.

     

    Suggest you download the above mentioned antivirus programs and then reboot your PC into Safe Mode. Usually you can run these with no problem.

     

    Good LUck!

  • RBbuddog

    89 Posts

    149

    0

    Posted March 14th, 2010 19:00

    I used Malwarebytes on the last one i ran into & sometimes it cannot find mbam.exe when trying to execute malwarebytes.

    Just copy mbam.exe from a non infected computer& place in the C>program files >malwarebytes folder try it then.

     

    Luck, Randy

  • Bugbatter

    4 Apprentice

    •

    20487 Posts

    149

    0

    Posted March 14th, 2010 19:00

    MBAM and SAS are not anti-virus programs.

    The malware has been written to suppress mbam.exe.  The infection deletes a core executable of Malwarebytes'.
    You will need to download a special version of MBAM that is a randomly named file: http://mbam.malwarebytes.org/program/random.php

    I apologize for intruding in this thread. According to the announcement at the top of the forum, the helper who replies claims the topic to work with you one-on-one. If you would prefer to work with a helper who is on the list of trained analysts, please post a new topic at the top of the forum.