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tahasensio
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August 13th, 2026 17:53
How do I get a license after factory resetting my EMC Unity 300 storage array?
Hi everyone,
I factory reinitialized a Dell EMC Unity storage array. I can access Unisphere fine through the web interface, but I can't create a storage pool because the system is asking for a license file.
I don't have the original LAC (License Activation Code) since this unit was acquired second-hand, and the support/warranty on it has already expired.
How can I get a license so I can actually create pools and use the storage? Is there a free/basic license option available, or do I need an active support contract to get one?
Any advice would be appreciated, thanks!
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Posted August 13th, 2026 19:19
You will need to do an ownership transfer. Ownership Transfer | Dell US Can try the digital locker after that.
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Posted August 13th, 2026 19:28
@DELL-Josh Cr The service says my tag number is invalid, but it's valid on other pages, although it says my account isn't authorized. I'm absolutely sure the tag number is correct on the interface, but the link you provided doesn't accept it.
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Posted August 13th, 2026 19:35
@DELL-Josh Cr The device is very old and there is no warranty certificate. Please help me find out how I can obtain a license.
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Posted August 13th, 2026 19:36
It might not be possible. I sent you a direct message asking for the service tag.
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Posted August 13th, 2026 19:40
@DELL-Josh Cr I don't understand where you sent the message from, and all I have is the service tag; I have nothing else. I spent a month trying to access the device's interface, and I could use it before the reset, but now I can't.
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Posted August 13th, 2026 19:45
top right of the page has
inbox. But resetting to default deletes all of the licenses.1
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Posted August 14th, 2026 09:52
@DELL-Josh Cr Is there anyone who can help with this?
tahasensio
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Posted August 13th, 2026 17:55
@DELL-Sam L
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