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Venue Pro Issues Con't
I had been watching sites like www.arstechnica.com and www.engadget.com for information about the Venue Pro some time before actually ordering. I saw the news about the delays, battery problems and WIFI issues; I didn't order until December after some news had went out stating the issues were being ironed out and there was going to be a relaunch. I ordered a week before Xmas and was provided with a delivery date of Jan 6, 2011; I understood that they would be working things out and was happy to wait for my "re-engineered" device.
But, as it would happen, fate smiled on me and I got the device (16GB Ver.) on 12/23/10. Only to find that it didn't quite seem like it was re-engineered at all. The battery drained rather quickly and had some charging issues and then there was the WIFI. The device would blackout every-now-and-then, but with WIFI enabled, something like every other hour.
Called for a replacement. Customer Service was excellent! Got the new device within a matter of days. I continued to read Arstechnica and Engadget, only to find that the Venue (not Pro) would be releasing on the other side of the world.... THEY MUST HAVE FIXED THE WIFI... RIGHT???
Got my replacement today... WIFI still broken: While WIFI is turned on the device will freeze in a blank/black screen state, which can only be recovered if the battery is taken out. Any download that was in progress will not be saved. WIFI almost makes the device unusable in a way, seeing that Windows Phone 7 almost requires a WIFI connection to be fully functional.
Perhaps I am too hopeful to believe that since I read Arstechnica and Engadget that those who work for DELL does as well? And that because they read those sites they would be informed about the continued issues their product(s) continue to have? Well if not, please let this be an official notice to DELL that the VENUE PRO is an unfinished device. It would greatly benefit from some additional support/coding from DELL ENGINEERS in the form of an update. On paper the Venue Pro is a wonderful device... in real life it does not stand up to its own standard. I will be sending back this replacement with the hopes that someone at Dell cares about their customers enough to provide some information about this matter. I'd even be happy to receive the same device back as long as I knew someone opened it up and attempted to fix it. Don't just send me the same device with the same problems... Michigan does support the Lemon Law.
According to the box the date on the device is 1/13/11.
Not too sure about Dell "meaning business." As I'm certain they'll only talk about more products and less taking care of customers :-/ Besides, it looks like the MS update was moved to the middle or end of FEB as WMC takes place the 14th of FEB and they will be adding support for CDMA. I will hold out until then and more than likely order another replacement (giving this one the same amount of time I gave the first). By then I'll either be ready for the update to fix (if Dell makes an announcement) or I'll be moving to another carrier/device... making sure that no one I know ever buys another Dell product.
Your move Dell
ms_fanboy76
15 Posts
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Posted January 27th, 2011 08:00
I say I sit in the middle.
While I've had a few freezes here and there, its hardly the '200000x' a day like some others experience.
The few times I've had a freeze were manageable and in no way took away from my experience. Trust me, if I had major problems, I would demanding a refund for sure. at the same time, I really don't rely on wi-fi a whole lot, so that could be my saving grace.
I am more concerned about the RAM memory bug. Its strange that no one from Dell can fully confirm and state plainly if the phone has 512MB of RAM or 256.
Alex Barca
2 Posts
659
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Posted February 10th, 2011 12:00
I'm having a similiar problem with my wifi connection. It seems to work when it wants to, and now for some reason I can't get it to connect to my wifi at all. Any suggestions??
ZeusAlmight
31 Posts
659
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Posted January 25th, 2011 16:00
What was the manufactured date on your most recent replacement?
I've been keeping an eye out too, seems like they've moved onto the Venue, although someone did claim they will announce DVP plan and push a firmware to fix all the issues with details coming out the beginning of next month at the world mobile conference. Dell means business will be their motto for that.
Microsoft has already pushed the first WP7 update to manufacters to test and release officially for their specific system/phones. I assume the firmware patch will probably be included in this when it's released early Feburary.
Love the phone to bits, gorgeous thing that my friends adored but they never saw the 200000x a day it crashed on me. Sold it on Ebay for $300, waiting on the Playstation Phone now =\