I bought a t-mobile Dell Venue Pro, which I used for about 2 months, and then I started having problems, the touchscreen wouldn't respond to touch, and then soon enough the device wouldn't turn on period. This was annoying considering I had the phone only for two months, without dropping it once or anything and housing it withing a otter box case, but I was able to hold in my rage and call to get it fixed.

I called Dell, and after being on hold and being transfered to about 5 different departments(which I would soon find out is the norm at dell), I finally found someone who could help me, they said that they would send me an RMA device.

So 4 months later and about I would say about 24 hours spent on hold, I am still without my device.

1. they have sent it to the wrong place twice,

2. I have been told that they would send it and also an email with the tracking number 3 times, and they did neither.

3. Most recently I was told they would send me a new device this past wensday and they gave me a tracking number, it's Tuesday, I have no device and the tracking number they gave me is not being recognized by purolator.

4. They actually tried to get ME to call purolator to get the phone rerouted, even though they messed up the shipping

I asked them to extend my warranty given the fact that I have been without my phone for 4 months through no fault of my own, they refused, I asked to get a different phone, they refused. So basically I have to call them again, get stuck on hold for an hour, to get a refurbished phone.

This is the worst customer service I have ever experienced, I feel like Im being punished for going with a dell phone over more established phone makers like samsung or apple.