castana

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13 years ago

C

castana

23 Posts

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1099846

November 22nd, 2013 06:00

Dell Venue 8 Pro problem....

Hi All

I have my new Dell Venue 8 Pro with Windows 8.1 and I am trying to connect it to my Dell XPS Laptop( with Windows8) by USB and this one did not recognize my new Tablet, for it Could anybody help me with that?

Thanks in advance

Alejandro

  • DELL-Shawn B

    4 Apprentice

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    540 Posts

    4527

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    Posted November 22nd, 2013 09:00

    Hello castana,

                    When connected directly via a USB cable to a system, the Venue 8 Pro with Windows 8.1 installed will not be detected as an external device. This functionality is currently available with Venue systems with Android operating system installations.

     

    Should you want to share files and folders between these two systems I would recommend connected the systems to a network. Please see the Windows home networking guide below, hopefully this will help in configuring a connection.

                   

     

    http://windows.microsoft.com/en-us/windows-8/setup-home-network

     

    Thanks,

  • Jeevath

    1 Message

    3784

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    Posted November 30th, 2013 19:00

    Hi All,

    i have dell venue 8 pro trying to connect it to Bluetooth speaker, but i'm unable to connect it

    i have turned the Bluetooth to the discoverable mode

    Downloaded and updated the latest driver from dell website still its not connected its a new tablet .

    Can anybody help me with this issue

  • kwicktech

    3 Posts

    4529

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    Posted November 25th, 2013 10:00

    1.  I am not aware of any way to connect two Windows machines via USB to "communicate with each other".  There might be some program out there that allows this, but I am not aware of it.  I would say connect via a network and transfer files, etc.

    2.  I also tried to charge via another machines laptop port and it did not work.  I think it might depend on the USB ports power output.  I was able to use a NON-Dell usb charger/adapter and it worked just fine.  So it does not need to be the specific Dell adapter.

    3.  See answer to #2.  The micro usb can be used to connect USB devices also (see #4), but you cannot "out of the box" charge and use other USB devices at the same time.  I have an adapter (ordered from Hong Kong on ebay) that I have ordered that I am hoping fixes this limitation.  Although to be honest, the odds of me hooking a USB device to this are fairly slim.  I use Bluetooth for keyboard and mouse.  Maybe an occasional USB thumb drive or something.

    4.  Yes, you can use the Micro-USB port to connect USB devices.  I purchased a "Micro USB to USB adapter" from Amazon for a few bucks.  Has worked for everything so far EXCEPT my USB 3.0 SSD hard disk.  Still looking into that, but I bet it is a power issue.

    Hope this helps!

  • 4529

    0

    Posted November 25th, 2013 10:00

    Thanks again - have found the adaptor on Amazon.    May be forced into setting up a local network (have an ancient router, so that will probably be a pain...) - have several machines in the house and when we need to transfer files of any size have just popped in some thumbnail drives...   Presume that will now work with the adaptor...  

    Cheers - and have a great Thanksgiving!

  • 4529

    0

    Posted November 25th, 2013 10:00

    p.s.

    Also, at http://www.dell.com/us/p/dell-venue-8-pro/pd 

    under Ports, Slots and Chassis, one finds: 

    Ports & Connectors
    1 x Micro-AB USB2.0 (for trickle charging and data transfer)

    �

    So, how does one use the Micro USB port for data transfer?

    �

    Again, thanks for the time, and apologies if this has been answered on some other post/thread.

    �

    �

  • 4529

    0

    Posted November 25th, 2013 10:00

    Dear DELL-Shawn B,

    1.  Can you confirm for me that a Venue 8 Pro with Windows 8.1 installed cannot use its Micro USB port to communicate with another computer?  Spent almost 45 minutes with a Dell technician today trying to do precisely that - so if this information is correct, it doesn't seem to be widely known at technical support, nor does it come up easily when doing an internet search.  It seems surprising that a full Windows 8.1 machine would not have this functionality.  Also, the response on the Venue 8 Pro Help and Support page titled "Charging on the Dell Venue 8 Pro" (Journal ID #d562bf57-2fbf-4694-abbd-d72931727927) states "The Micro USB connector on the Venue 8 Pro can support data transfer or AC power, but not both at the same time.  When it is connected to a USB port on a computer, it automatically switches to data transfer mode and will not charge the battery."   And since the Venue 8 Pro (not just the Venue 8, but the Pro)  ships with the Windows 8.1 operating system, that line cannot be referring to an Android operating system. 


    2.  Since the Venue 8 Pro also evidently can't be charged just from the Micro USB port without the Dell Power Adaptor - at least, attaching the Venue 8 Pro directly to another Laptop using a Micro USB to Standard USB (either the one supplied with the Dell charger or another one) didn't work (both were suggested by the Dell technician), it would seem that one needs the very specific Dell AC charger shipped with the Venue 8 Pro in order to charge it - is this also correct?

    3.   If both 1 and 2 are correct, it would seem that the Micro USB port (the only port...) on the Venue 8 Pro can only be used to charge the tablet, and then it must be used with the Dell AC charger.  Can you (or someone else at DELL) please confirm this?

    4.  Finally, the Dell Venue 8 Pro User's Guide on page 6, under Features for the Micro-USB port, bullet 2, says "Connect USB devices, via an optional USB On-The-Go (OTG) dongle, for transferring data, music, photos, videos, and so on."  I cannot find a match for such a dongle on the DELL site.  Can you (or someone else at DELL) please provide a link for this accessory and indicate whether the Dell Venue 8 Pro User's Guide is correct in describing its functionality?

    Appreciate the time.  Thanks. 

  • kwicktech

    3 Posts

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    Posted November 25th, 2013 10:00

    I think the micro usb to usb adapter will fit your need.  Yeah, it would be a pain to remove the micro SD frequently.  I have a home network with a large USB disk on a server.  I just map a drive to that for file transfers.

    I would guess that the Dell support guy/gal was probably more familiar with the Android tablets.  The DV8 Pro is a full PC, just like any laptop, which is one of the reasons I like it.  So it handles things a bit differently.

    If you want, search for this on Amazon to see what I got:  eForCity Micro USB OTG to USB 2.0 Adapter

     

  • 4529

    0

    Posted November 25th, 2013 10:00

    Dear Kwicktech,

    Thanks, that helps a lot.  My "p.s." crossed in the ether...

    Will try a Micro-USB to USB adaptor to see how that goes. 

    As for "computer to computer" - was under the impression that connecting the tablet to a laptop would have the laptop recognize it as another device (this is what the Dell technician thought, too, and had me try vainly to do) - perhaps that's just wrong.  Am hoping not to have to remove the microSD card every time I want to transfer some data...   Again, thanks for the reply.

  • 4529

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    Posted November 26th, 2013 05:00

    Alejandro,


    I tried connecting the Dell Venue 8 Pro with a laptop using 1) just the Micro USB to Standard USB cable that comes with the Venue 8 Pro, i.e., just the cord used to charge the tablet (without the additional Dell AC adaptor plug, of course), and also 2) just using a Micro USB to Standard USB 2.0 cable that I already had.  Neither of these seemed to work.  

    I have ordered a Micro USB 2.0 male to Standard USB 2.0 female adaptor (following kwicktech's advice earlier), and will report on what seems to work when that arrives (may be a while, since I don't think I got it before the Thanksgiving rush...).  My guess, based on what kwicktech has said, is that it will be possible to use some low-power USB devices from the tablet (I'll try a thumbnail drive and also a Passport external drive) and report on what I find.  I will also try to connect to a laptop (I have a couple, running different Windows operating systems) - I don't think that will likely work, but will try and post the results. 

  • castana

    23 Posts

    4529

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    Posted November 26th, 2013 05:00

    Sorry to bother you but Could you try to connect the laptop with Dell Vanue 8 Pro by USB adapter? if it is like that Did it work fine?
    Please let me know your opinion about it
    Thanks for your time
    Alejandro
    Ps: Sorry for my little english