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Michael.Sawyer
20 Posts
0
160117
January 3rd, 2014 14:00
Dell Venue 11 Pro - Bluetooth Microphone
Hi all,
Ran into another small issue with my Dell Venue 11 Pro. Instead of congesting the other posts involving freezing, battery drain, etc, I thought it best to start another. Honestly, this may be a Windows 8 (8.1) issue and not the tablet.
I have an XPS 13 (running Windows 7) that I use for Microsoft Lync calls. My intention is to change completely to the Venue 11 as my primary device, including Lync calls. Problem is that both of my bluetooth devices only connect to the Venue as headphones (no mic). I have both the Motorola S9 headset and the Plantronics PLT Legend. Both connect and use the microphone on my XPS 13 and Samsung S4. Just nothing popping up on the Dell Venue. Anyone else tried a bluetooth mic on the Venue 11?
Thx!
jgillfeather
9 Posts
3044
0
Posted February 6th, 2014 19:00
Same here, this time with a Jabra MOTION BT headset - only microphone available is the built-in one on the Venue, which works, but shouting at my PC is not a good look.
Windows drivers and the Jabra firmware are up to date, have tried disabling the onboard and re-installing the Jabra, same result - it only appears as a playback device, not a recording one.
If anyone knows the answer, would love to hear about it.
Michael.Sawyer
20 Posts
3044
0
Posted February 6th, 2014 21:00
Glad to hear that others running into the issue as well (although I feel bad that there is no fix, yet). Recently, I have wondered if this is related at all to the bluetooth/wifi interference issue. If I try to use a bluetooth mouse with the Wifi, I get lower performance out of both. I have been working too long of hours to get dell support on the phone to discuss, but these ancillary issues are become a overwhelming annoyance. I get really aggreivated when I know a $10 phone can accomplish things that my $1K tablet/laptop is hiccuping on.
Anyway, the reason I started this was to indicate that the worse thing is that when I use Microsoft Lync to communicate, many times, using the onboard mic is not possible because the processor cooling fan turns on and the person I am talking to indicates that I sound like I am vacuuming the floor. I now travel with corded headset just because of this device (a device I bought to simplified my devices).
Here is the link to the bluetooth/wifi thread if you would like to view.
http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19541403.aspx
Cheers.
Is there a resolution to this issue? I have the Plantronic BackBeat Go 2 bluetooth headset/mic and the mic also is not recognized, similar to everyone else it sounds like. I have not yet called Dell, and this headset works fine on my Dell Inspiron 7000.
jgillfeather
9 Posts
3044
0
Posted March 10th, 2014 15:00
I have an open call with support, I think it is definitely the 1537 chipset, has been escalated within Dell, there will likely be a driver patch at some point but ETA TBA.
In the meantime we're disabling the on-board Bluetooth adapter and using a USB BT dongle (one that came with the Jabra's) works just fine.
I note also Dell are now selling the Jabra Supreme as a listed accessory for the Venue Pro, will get this tested at some point soon, and will post when i hear back from support but might be weeks/months before the produce a driver version.
rgrds
Justin
james_prevallet
10 Posts
3044
0
Posted April 24th, 2014 15:00
My Photive Bluetooth headset pairs nicely with my Venue 11 Pro tablet, however, the microphone does not work. The earphones work fine, however, when I go to look for the microphone in the “recording devices” in Sounds property page, the X6BT is only listed in the “Playback” tab and not in the “Recording” tab. It pretty much looks like the Bluetooth microphone is not being activated in the discovery process. Almost like what happens when there's a problem with the device capabilities string from the device doesn't match, so initially, I thought it was the headset. Then, I noticed that if you go in through the control panel and try to "add device", it shows up as a "headset". Then, after pairing completes, it turns into a "headphone". I'm no wizard at this but I have to wonder if it initially negotiates correctly as a headset, then, for some software reason drops down to a headphone. I need to be able to answer Skype and Lync calls on my tablet. I checked with the Photive vendor and they're saying this is a Dell issue. Based on what I'm seeing, I tend to agree that this is a Dell issue. When will Dell respond?james_prevallet
10 Posts
3044
0
Posted May 24th, 2014 10:00
I opened a ticket with Dell support and they had me do these 2 things: 1. Reset to factory default - This did not fix the problem. 2. Send the tablet back to depot for a new motherboard - This did not fix the problem. I still believe this is a software issue with the Bluetooth drivers. In the mean time, I have tried 2 other Bluetooth headsets. The microphone did not not work with the Venue 11 Pro tablet. Ear phones work fine, microphone does not show up in Recording Devices.
james_prevallet
10 Posts
3020
0
Posted June 10th, 2014 08:00