UNSOLVED
I
Ihatestuckpixels
1 Rookie
•
28 Posts
0
1386
April 5th, 2018 14:00
Dell latitude 11-5175 unable to enable bitlocker
I've tried many times to enable BitLocker encryption on my dell latitude 11-5175 running windows 10 pro, but when windows restarts the tablet to make sure it can read the recovery key upon booting I get an error message saying that the key couldn't be recovered from the Trusted Platform Module. How can I fix this?
Dell-Alan D
4 Apprentice
•
1159 Posts
1259
0
Posted April 12th, 2018 02:00
Hi,
It sounds like Bitlocker my never have been setup correctly on this system. There are issues with Bitlocker if the system has had it's BIOS updated recently without disabling Bitlocker first. The following article explains how to do this -
https://www.dell.com/support/article/us/en/04/sln153694/updating-the-bios-on-dell-systems-with-bitlocker-enabled?lang=en
Once completed the following article explains how to troubleshoot any Bitlocker issues - http://www.dell.com/support/article/us/en/04/how12395/how-to-troubleshoot-and-resolve-common-issues-with-tpm-and-bitlocker?lang=en
As advised by the article, incorrect Bitlocker configuration and errors can result in data loss and may require an OS reinstall to resolve any issues.
Alan