UNSOLVED
Sonic "No drive detected"
I was on the phone with Dell Tech Support to resolve the CD-R issue I'm having with my GWA4164B. I allowed him to have remote access to my computer so that he could delete some registry files that he said could be interfering with the DVD drive. Now when I go to Sonic it says "No drive detected!" Before all of this mess, I was able to burn and read DVDs but now it won't read anything! Granted, he's sending someone over to install a brand new drive but does anyone think that the registry changes will affect the new drive? I don't even know exactly the files that he deleted from the registry were either.
- Well ever since I've updated to the new firmware Sonic hasn't been recognizing any CD-Rs. I've done system restores, changed registry files, uninstalled, reinstalled Sonic, etc... Today I got a brand new DVD drive and I still had the same issue. The guy that came to my house told me to call software core support and see what they could help me with. Instead I installed Nero and it burns fine. So I guess updating the firmware for the drive isn't compatable with Sonic. So far so good with Nero.
DELL-Chris M
Community Manager
•
56891 Posts
•
232143 Points
339
0
Posted August 10th, 2006 19:00
I would run System Restore to a time before he made those changes. Then, go to the FAQ at the top of this board and read the section on, "How do I check to see if there are any Firmware Updates for my drive?". There are two firmware updates for this drive.
DELL-Chris M (old account)
#IWork4Dell