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TheFlyingWhale
8 Posts
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February 25th, 2012 15:00
HDD Replacement?
I'm not really sure where to post this question, so if it is in the wrong section please let me know. My hard drive for a Dell XPS 15 laptop failed recently, so they had me send it in to the depot. When I got it back it came with a new hard drive installed and my old one to send in to Dell. I was just wondering, is this new hard drive mine to keep, or is it just a replacement for now? It doesn't seem to have all of the same software on it as my old one did, such as support for my multi-touch mouse pad. Can I start redownloading things?
TheFlyingWhale
8 Posts
178
0
Posted February 26th, 2012 15:00
Ok, thanks. I have run into a problem though. I cannot seem to run Windows Update. When I do I get a message saying the service isn't running. Could this be a problem with installing drivers?
Possible. There is a utility called the Intel Rapid Storage Technology (RST). That utility might need to be either installed or updated. Check that and tell me if it helps.
When you're done, also check device manager to see if any other drivers appear to be missing.
osprey4
6 Operator
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34230 Posts
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Posted February 26th, 2012 04:00
Hi TheFlyingWhale,
Yes, the new drive is yours to keep. Are you saying that Dell loaded the operating system but not all the drivers? Or is it just some applications that are missing?
Device drivers can be found on the Support site under downloads. For example, here is the Synaptics touchpad driver for the the XPS 15 (L502x).
For applications, you need to go to My Dell Downloads.
Let me know if there's something else you need but cannot find.