haferush02

updated

4 months ago

H

haferush02

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May 9th, 2022 05:00

reset Admin password RP4VM

Hi,

My customer had deployed old version of RP4VM I think it's 4.3, they want to upgrade the latest version but they forget the admin password for rp4vm VM and admin cluster password.

Is there any way to reset the password?

Thanks

  • DELL-Sam L

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    Posted May 9th, 2022 11:00

    Hello haferush02,

    Here is a link to a KB that maybe of assistance.

    https://dell.to/3kUlHRX

  • haferush02

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    Posted May 9th, 2022 19:00

    Hi Sam,

    Thank you, unfortunately the maintenance contract has been expired.

    By the way, is there any way to confirm the connection between 2 vrpa cluster? let's say I have 1 vrpa cluster on DC and the other on DRC, sorry for OOT

  • DELL-Sam L

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    Posted May 10th, 2022 09:00

    Hello haferush02,

    You can confirm the connections, however you will need to login using the Admin account in order to do so.

  • haferush02

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    Posted May 10th, 2022 19:00

    Hi Sam,

    Fortunately they able to find the admin password, could you tell me the procedure to confirm the connection?

    Thanks

  • DELL-Sam L

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    Posted May 11th, 2022 10:00

    Hello haferush02,

    Here is a link to a kb that maybe of assistance.

    https://dell.to/3M5yQn7

  • haferush02

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    Posted May 16th, 2022 17:00

    Thank you sam

  • LuckyDog1997

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    Posted July 27th, 2026 04:02

    @DELL-Sam L​  HI Sam ,I also encountered the problem of forgetting my password. The link for this KB page is no longer accessible. Could you please tell me if there is a new link available?

  • DELL-Josh Cr

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    Posted July 27th, 2026 12:21

    Method 1: Via vRPA Console (Most Common)

    1. Access the vRPA console through the vSphere/vCenter client
      • Navigate to the vRPA virtual machine
      • Open the VM console
    2. Log in using the boxmgmt account
      • Default password: boxmgmt
    3. Navigate to: Security → Set Users Passwords
    4. Select the admin user
    5. Enter and confirm the new password
     

    Method 2: Via SSH

    1. SSH into the vRPA using the boxmgmt credentials
    2. Follow the same menu-driven process:
      • Security → Set Users Passwords → admin