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Is there any support for Dell Backup and Recovery?
I have been a loyal Dell customer through 10+ years and many computers, but I am extremely upset. My computer hard drive crashed. I had everything backed up with Dell Backup and Recovery premium software that I purchased -- everything was backed up to the cloud (another Dell service that I purchased). Now that I have a new hard drive, I am trying to recover the 126 Gig of data I have on the Dell cloud, but the Backup and Recovery software is not working to allow me to recover my data. I have spent literally hours on the phone trying to get someone to help me -- no one seems to know anything about this software. How can I get someone to help me. I have priceless data on your cloud that I can't access. PLEASE HELP!!
fsasse
11 Posts
253
0
Posted September 6th, 2015 19:00
After struggling with this software (Dell Backup and Recovery) as my secondary backup solution for over a month after upgrading a Dell tablet to Windows 10, and upgrading to the latest version of Dell Backup and Recovery (version 1.9), I can't even get a backup to complete successfully, let alone a restore.
To answer your question if Dell supports this software or not, my experience is no, they do not, and if they do, they do it so poorly it would be better if they just discontinued the product.
Dell Backup and Recovery is one of the worst, most unreliable backup solutions available, either paid, (premium edition) or free. Just about any free software that does imaging backup is better than Dell.