UNSOLVED
D
Destiney07
1 Message
0
7235
October 30th, 2007 16:00
Photo 926 "Paper Jam" SUGGESTIONS or a QUICK FIX?
I have a Dell photo 926 All-in-one. Im running it on Windows Vista Home Prem .It continuously shows"PAPER JAM or CARRIER JAM."
I have went through all the trouble shooting steps online .I even went as far as to try system recovery to manufacture settings.
Each time I call Tech support they replace the printer. Now its been replaced 2 times .Each time they send a refurbished printer . I open the box plug in the printer ,install driver ,add paper the same old thing runs across the window."PAPER JAM or CARRIER JAM"
Im not able to print with it and im becoming extremly annoyed and am at my wits in with this matter.
Any suggestions?
Message Edited by Destiney07 on 10-30-2007 12:42 PM
Mike_n_Nashvill
43 Posts
138
0
Posted November 2nd, 2007 15:00
The printer should be able to do a self-test print without even being connected to your PC so the first thing I would do would be to unplug the printer, disconnect it from your PC, and then plug it back directly to a wall outlet. Load your paper, and then see if you can do a self-test print.
On this printer I'm not sure exactly how that is done, but your manual should be able to tell you. It usually involves holding down one or more buttons for 3-5 seconds as the printer is powered on.
If the self-test print does print then we have taken the printer out of the equation as a problem. Next I would try to hook the printer up to another PC if one is available to see if that resolves the issue.
Then try replacing the printer cable and see if that resolves the issue.
If you're still having problems you can contact Dell tech support again, but at least you will be armed with the knowledge that the printer isn't the problem.