Hi gs1963,

We apologize for the inconvenience caused and please follow the below mentioned steps to resolve the issue.

1. Please go to the Dell AIO center (Printer software on your computer)
2. Click maintain/troubleshoot on the top
3. Under trouble AIO problems - click ink levels
4. Click maintenance tabs
5. Clean print cartridges and align print cartridges then try printing a test page.
6. If this does not work, remove the cartridges and install them again.
   
   Please complete these steps mentioned above and let us know your findings.

Hi,

Thanks for the info...

Tried all these things .... put in 4 new toner cartridges (this is costing me a fortune) ....but lines still on paper when i print.

Test page writing is clear but still got the thin lines all the way down the page. Everything you print comes out good colours and clear but the lines are still on the page.

When i open the front of the printer the lines of toner are on the black belt (same as on the paper print) ..... when i wipe them off with a soft cloth they just come back after  i print another page ??

Hi gs1963,

Thank you for your response, I appreciate that you’ve tried a lot of troubleshooting steps.
Please try performing a Factory restore on your printer which ideally fixes the issue. 

1. Ensure the printer is turned off.
2. Open the toner access door.
3. Press the Continue and Cancel buttons at the same time while turning on the printer.
4. Continue to hold the buttons until all the indicators flash off and then back on, and then release the buttons.
5. Close the side cover.
   
   During and after initialization, the printer does the following:
   
6. Initialize the nonvolatile memory (NVM)
7. Restart the printer
8. Print the "Printer Settings" and "Device Settings" pages

Restart the Printer and computer and check if this resolves the issue.

Please apply all the steps mentioned above and let us know your findings.

Hi,

Tried this .... lines still appear on the paper ....... they were just black lines on when it printed the "Printer Settings" and "Device Settings" pages but when i printed a normal word document the coloured lines came back.

They do seem fainter but you can still see them ....Blue, Black, Yelllow and Red.

Tried to print off about 50 pages to see if it would clear a bit more but it didnt.

Hi gs1963,

Thank you for your response and appreciate that you’ve tried all the troubleshooting steps mentioned.
Please provide us the Service tag of your printer on a private message so we can check the hardware warranty
status, In order to send the Service tag please To send a private message, click on my user name and select send a Private
Message and provide your service tag and contact information (as mentioned below) so that I may access your system records.

System Service Tag No:
Registered System Owner's Name:
Shipping address:
Telephone number/s:
Email address:

Alternatively you may check your printer’s hardware warranty by clicking on the link below.
http://dell.to/1dFtXxL

Reply us with your findings.

I have the same problem.  Tried suggestion, but did not resolve.  What was the solution.

I am having this same problem as well. I've tried all the suggestions above as well.

My printer has these lines too. It sat for a very long time and, when I took it out of storage, it had the lines--even after putting in new cartridges.

Even thought I thoroughly blew out all the settled toner and cleaned up everything else, the lines still show (black when only in black and white, all colors when full color.

As I understand, you need to replace the print head device to fix this if the troubleshooting won't fix it. This seems extreme to me. Is there really nothing to be done about the  print head to stop the excess toner from settling and being transferred during printing?

Thanks.

I have had the same problem for quite some time. In my case, the lines are horizontal across the page. They're evenly spaced at about 3 15/16" or 75.5 mm, which seems to imply a problem with a drum roller.

I've purchased over a dozen Dell printers over the years, both at my company and personally. This one seems to be a lemon.

Hi there!

I know it's been quite nearly four years since anyone posted or replied on this topic but did anyone find a solution eventually?

I decided to try and resurrect my Dell 1320C and amazingly it works again but sadly these lines run across all the pages.

The printing on the page doesn't look level either but getting rid of the coloured lines would be the main priority.

Any help that anyone can offer would be most welcome.

Thank you.

Best regards

Jim