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DivineMsB

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21 years ago

D

DivineMsB

7 Posts

0

13509

December 2nd, 2005 17:00

3100cn

I am getting four color dots when I print.  This is a new printer (one month) with new toner.  The problem is getting worse. It started with 2 sets of four color dots on the right side of the page, now I am getting the four dots in sets all over the page.  I can print in black and white and then I only get the black dots.  Any idea how to fix this??
  • D

    DivineMsB

    7 Posts

    376

    0

    Posted December 2nd, 2005 18:00

    I have no solution yet.  So far I have talked with 4 different Dell Tech Support personnel.  I changed out the toner as they told me.  Nothing has worked, thus far.  I did see the problem listed on the Dell Tech Support, however, no solution was listed.  I am waiting for another email response to this problem.  As soon as I hear something I will be listing it on here as well.
  • F

    FearNot

    4 Posts

    376

    0

    Posted December 2nd, 2005 18:00

    DevineMsB,

    I, too, am having this problem. I saw one other message about this on the board, but no one had offered a solution.

    Have you found anything on this yet?
  • KW

    K.Wagner

    5 Posts

    376

    0

    Posted December 5th, 2005 11:00

    This problem sound for me like a problem with the imaging drum. I have only some 5100cn, but the old oki had the same problem. Try to replace the imaging drum and the color dots shold dissapear.
  • F

    FearNot

    4 Posts

    376

    0

    Posted December 5th, 2005 12:00

    That shouldn't be the problem, I wouldn't think. I've printed less than 100 pages. It's a brand new printer.
  • D

    DivineMsB

    7 Posts

    376

    0

    Posted December 5th, 2005 13:00

    My printer is a month old too.  Maybe the drums just aren't made real well.  I got a faulty one right out the shoot.  When I get the new one in, we'll know if that is the problem.  I'll let you all know.
  • D

    DivineMsB

    7 Posts

    376

    0

    Posted December 5th, 2005 13:00

    I spoke with Dell support again Friday night and they said that it is a bad drum.  I ran some test on it (with their help) and found that was the problem.  They are sending out a new one.  Thanks for everyones help!!!
  • D

    DivineMsB

    7 Posts

    376

    0

    Posted December 5th, 2005 15:00

    Ok, I just got the new drum installed and printed.....YEAH!! It works great.  No more dots!!! 
  • F

    FearNot

    4 Posts

    376

    0

    Posted December 6th, 2005 10:00

    what number did you use to contact them? I can't find anything on their site.
  • D

    DivineMsB

    7 Posts

    376

    0

    Posted December 6th, 2005 12:00

    800-822-8965 option 3 for tech support.  This is the small business tech support.  You don't want to call the printer support because you will get ink jet and they know nothing about the laser printers.

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