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SmackyDogg
4 Posts
0
6172
April 28th, 2007 17:00
1815 creasing the paper when printing duplex
about 90% of the time, when my 1815 prints the back side of a two sided document. I am using quality Xerox 20# laser paper.
the crease is about 1.5 inches in on the left side of the page (when looking at the front side of the page 1). it usually starts about 2-3 inches down from the top and runs usually for several inches or to the bottom of the page.
is this a defective printer or ???
- We've had the same issue with creases/wrinkles (only when printing in duplex) since we got the machine a few weeks ago. The creases we see are in the same general area (left side when looking at the front of a page) that you are reporting. We first tried different brands and weights of paper but still experienced the issue with all duplex printing. Dell exchanged it for a new unit, but the replacement does the same thing. I'm still trying to decide whether to get a refund or live with it because it is a great MFD (at a great price) other than this critical issue.
- I have an 1815dn now about a year and it has just started doing this when printing double sided copies. Typically the third + page is wrinkled down the left side. Was there ever a solution found for the problem? Is there an adjustment or cleaning process? Can't find anything in the manual.Regards,John
lakleeman
5 Posts
176
0
Posted May 3rd, 2007 00:00