UNSOLVED

rpseekell

updated

5 years ago

R

rpseekell

1 Rookie

•

34 Posts

0

714

September 22nd, 2021 05:00

High Perf Power Plan and Running Down the Battery

Hello.  I have a Precision 5540.  I attach to my docking station in the office, and then I tell it to sleep and put it in my backpack to go home, rarely opening at home. I don't usually shut it down before putting it in the backpack.  

I have had a problem in recent weeks where I pull the system out in the morning, and the battery has completely drained and the system stopped unexpectedly (closing all the programs I wanted to leave open).  Also, the laptop gets almost too hot to touch in my backpack.

I troubleshot and found that if I switch power plans from "High Performance" to "Dell" or "Balanced", then I do not have the issue of the laptop running, draining the battery, and stopping hard.  So I would set the plan to "Dell" at the end of the day before putting in my backpack.

Then I noticed that the power plan would be set back to High Performance automatically. So I have had to change the power plan to "Dell" as a ritual every day before putting the laptop in my backpack.  Even more weird, after I unselect it, the High Performance option disappears until something automatically selects it again.

Can you help me find out why it won't stay asleep on high performance, or why it keeps switching power plans?  Is it one of the Dell utilities, like "Dell Power Manager"?  

P.S.  The High Performance Power Plan says to put the computer to sleep in 4 minutes if running on battery.

Thanks.

  • DELL-Cares

    Moderator

    •

    27841 Posts

    •

    739 Points

    602

    0

    Posted September 22nd, 2021 05:00

    Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.


    #IWork4Dell

    For all non-technical issues that require your private data, we must communicate via a private Direct Message
    Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice

  • Mary G

    6 Operator

    •

    20095 Posts

    594

    0

    Posted September 22nd, 2021 08:00

    You say--I don't usually shut it down before putting it in the backpack.  Extremely bad idea and could ruin your computer. See this from Dell--FAQ - Laptop battery articles - Dell Community

    It says this--

    Backpack usage and Laptops
    With regards to transporting your laptop, you must first turn the laptop OFF =
    * Select the Start button
    * Click Power
    * Click Shut down
    Under no circumstances should you leave a laptop powered on and in any sleep/hibernate/standby mode when placed in a bag, backpack, or in an overhead bin. The PC will overheat as a result of that action. Any resulting damage will not be covered by the Dell warranty.

  • rpseekell

    1 Rookie

    •

    34 Posts

    582

    0

    Posted September 23rd, 2021 09:00

    Thank you for your response. This is good to know.  So is there no way to keep my apps open while the laptop stays in my backpack?  Not even Hibernate is safe in a backpack?

    I put my system into hibernate, and it lasted all weekend.