I feel your pain.  I'm in the exact same place as you...No one at Dell seems to have any idea about what's going on.  BTW, what version of Backup Exec are you running--9.1?  I guess all we can do now is pray.  I'll keep you posted if I find any solutions.

I'm running 9.1, yes.  Dell called me again today and said to check to see if circular mode and autoload modes were "on" on the tape drive itself.  Both of those options were turned off.  I was told to turn them on and do the following things:

Remove both tape drive devices in Device Manager

Reboot and hit CTRL+A, then F6 to reset SCSI configuration to defaults

Load Dell Drivers for the tape drive (R64669.exe)

Reboot

Run Veritas Device Config, and let the Adaptec driver get installed

Test backup by going to all media pools in BackupExec and selected all tapes for spare media.

BTW, what is your email address?  Maybe we could work together to get this thing solved, or notifiy one another when we finally do get it resolved. 

Thanks,

Chris

How did things go after doing all that?

I've tried a few of those things last night.  I was on the phone with Dell and Veritas for a total of 7 hours...still no go.  We even rolled back to try Windows Backup and it kept erroring when inventoring the tapes.  I'm so burnt on this, it's not even funny.

I'm game for working together--shoot me an email here: skh@mac.com

Thanks

Does any one of you applied the MS patch for 2003 for PV 122T (KB823211). and still got the same problem, Our's is connected to a PE 2600 and Veritas NEt back up 4.5 and always prompted with " No Robotics libraries were found on this device host " on Veritas back up software....

Is there an issue regading the use of the ROMB and one of the Dual SCSI contorllers on the PE 2600?coz I talked with one of our friends and claims that they have the same specs and was able to make thier system run with no problems.

Already patch the system with the latest firmware and DELL already replaced the PV 122T but still same results was experienced.

 

Well, the latest with my issue is i uninstalled BackupExec and changed the Adaptec SCSI card driver to the Microsoft one (Update Driver, then choose to pick driver from list in Device Manager).

After a reboot, i was then able to run a sucesful backup (Windows Backup) after dragging free media in the "Backup" folder in Removable storage.  NT Backup then recognized this media, and you were able to choose this media from the list of where to backup to on one of the last backup wizard configuration screens.

I plan on reinstalling BackupExec now that i am running the Microsoft 39160 SCSI card driver and see if i can get it all working together now.

I also have a PV122T with the same configuration. Adaptec 39160 card, Backup Exec 9.0, Windows 2003 Server. I have got mine to work, but it is dog slow.  It gets about 50 MB/Min on the RAID 5.

You need to make sure you are using the Microsoft Driver for the 39160 card.  Do a update driver, and specifically choose the Microsoft driver from the list.  By default, it will be using the Adaptec driver which will mean slow data transfers at best.

I did the exact same thing Saxwood did by rolling back to the MS driver for the 39160 (thanks!).  Native Backup then worked like a charm for me.  Last night I reinstalled Veritas BE 9.1 (DO NOT install the Veritas device drivers) and it worked just fine as well.  I am now getting anywhere from 150-180 MB/min instead of the 2-3 MB/min I was getting when using the Adaptec driver for the 39160.

The Dell Gold Support Group has been made aware of this problem and the fix.  I was told today that they have already updated their documentation.

Hopefully this will help anyone else out there running Server 2003, Veritas BE 9.0 or 9.1 connected to a PV 122T with an Adaptec 39160 SCSI Card

Thanks, will try to apply your recommendation, one more question though

when prompted for the driver for the PV122T what should i choose?if not the Drivers given by veritas,,,,,use the drivers form the PV122T?

 

 

You need to install the MS drivers for the PV122T--don't use the Veritas ones.  You will actually have to get the PV122T Hotfix from MS too.  You can download the info from Dell's site here:

http://support.dell.com/FileLib/Type.aspx?c=us&l=en&s=gen&Category=0&OS=WNET&OSL=EN&SvcTag=&SysID=PWV_DSK_DLT_122T_VS80&DeviceID=2573

If you want, I can email you the Hotfix from MS so you don't have to email for call them, just le t me know your email address.