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jesusw00t

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9 years ago

J

jesusw00t

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7 Posts

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3042

September 10th, 2017 20:00

Issues with updating firmware/BIOS on R710

Hello

im having issues updating my BIOS on R710 Gen1 Board 3.5" form-factor

i was updating the my server using the LCC and chose update everything

after half an hour the server rebooted and was stuck in "starting unified controller"

so i rebooted the server and now it will not launch USC.

also i see some of my dimms are being disabled on CPU2 side

i have these images to show issues"http://imgur.com/a/A456X" http://imgur.com/a/A456X

  • jesusw00t

    1 Rookie

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    7 Posts

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    Posted September 12th, 2017 19:00

    Hello

    Thank you for response and sorry for late update

    i do have 3rd party disks so i removed them and reset NVRAM

    i still get stuck on starting usc

    im looking into the IDRAC config utility and see this

    IDRAC6 Firmware Revsion 1.95.05

    Lifecycle Controller version 1.7.5.4

    primary back plane firmware revision 1.074

    when i go into system setup the bios version is blank it used to say 2.1.9 but after i pressed

    update all inside the USC the server rebooted then never came back up.

    I do not have an OS installed on this system yet because of DIMMs.being disabled.

    is there a way to create a bootable .iso that i can attach to virtual media console from idrac?

  • 2646

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    Posted March 2nd, 2018 06:00

    Its a shame that this topic is STILL unanswered. I am having the same issue on a R710. Prior to updating through the Lifecycle Controller everything worked. Like the OP I updated all, let them install and reboot.

    After 4 days of Googling, its NOT an uncommon issue. I am surprised that Dell has not chimed in with a VALID solution.

    My solution to you @jesusw00t, is to drop an evaluation of Windows 10 on the server and execute the Windows BIOS update.

    Admittedly, it is a PITA, but it is possible the easiest way to resolve it as even the update ISO will not install the BIOS when it is in this state due to memory errors.

  • 2635

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    Posted March 3rd, 2018 17:00

    I know this is an old post. However, for future people that were stuck as bad as I was that find this unanswered post. I wanted to give the solution that fixed it for me.

    You will need to force flash the new bios on from the dos utility on a USB key.  You just put the utility on a dos bootable usb, boot to that usb, run the utility, but instead of just running the command you run the command with a space “/forcetype” at the end of the command line.

    Here are the instructions to create the USB key:

    http://www.dell.com/support/article/us/en/19/sln143196/how-to-create-a-bootable-usb-flash-drive-using-dell-diagnostic-deployment-package-dddp-?lang=en#How_to_Create_a_Bootable_USB_Key