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MattWilby

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20 years ago

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MattWilby

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May 4th, 2007 04:00

License issue following upgrade

Upgraded from Networker 7.3 to Networker 7.3.2 Update1 and now all of the licenses have gone into grace mode.

Licenses were all fully enabled before.

Legato support do not seem to know why....

Anyone else seen this?
  • ble1

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    Posted May 4th, 2007 04:00

    I didn't see that one, but I would suggest to check against which hostid your licenses were given and which is current hostid.
  • MattWilby

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    Posted May 4th, 2007 04:00

    Hostids are all the same.
  • ble1

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    Posted May 4th, 2007 04:00

    In that case you will probably need to stop NW, remove licenses with nsradmin, start it up and add licenses back. But you may wish to wait for support to tell you that with exact steps. I guess you already tried to restart whole backup server and that did not bring any changes?
  • MattWilby

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    Posted May 4th, 2007 04:00

    Thanks.

    Have restarted Networker several times. Have tried removing and adding license back in but no joy.

    Still waiting to hear back from Legato.
  • ble1

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    Posted May 4th, 2007 05:00

    While waiting use demo licenses from media kit or ask support to provide it.
  • amediratta

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    Posted May 4th, 2007 22:00

    Did you try nsradmin to remove licenses and also clear contents of \nsr\tmp before restarting services.
  • stug24

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    Posted May 8th, 2007 10:00

    Have you received the Update to Networker License this is for Networker 7.3 going to a a higher level of Networker say 7.3.1 and above.
  • ble1

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    Posted May 8th, 2007 11:00

    I might have missed that, but you do not need update enabler when moving between 7.3.x.
  • MattWilby

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    Posted May 9th, 2007 00:00

    We have over 40 licenses. I've tried removing a single license and adding it back in with no success. Likewise clearing \nsr\tmp.
  • MattWilby

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    Posted May 9th, 2007 00:00

    I don't believe there is such a license. We have the Update for 7.3, but again this is also in grace.