UNSOLVED
E2014T, Windows 10, Touch Screen no longer works
Hi,
I have E2014T monitor attached to Intel NUC. Originally, the base install was Windows 7 64-bit, but due to the automatic updates it was updated to Windows 10. Obviously, it is not possible to revert operating system to Windows 7.
Nevertheless, everything worked correctly until recently, when new updates from Microsoft were automatically installed in Windows 10. Monitor works correctly, but the "click" on the touch screen does not work. Simply saying - I can move windows but cannot press any buttons.
For 100% it is not hardware fault - when attaching monitor to older laptop with Windows 8 both monitor and touch screen works properly. I learned on the other threads that Dell states that Windows 10 is "not supported" for this monitor and recommends revert to Windows 7. The question is - is how it can be? As Microsoft no longer supports Windows 7, and Windows 8/8.1 will be no longer supported in a year and 3 months from now. How it can be that Dell has not released any driver for Windows 10? Does it mean that Dell is dropping now all users who bought this monitor? I can understand that Dell may be dropping old and unsupported operating systems but in this case Microsoft forces all users to migrate to Windows 10, so users have no other choice than to migrate.
Can anyone in Dell take a look at this issue and release new driver for Windows 10?
Obviously, the problem is going to affect all E2014T users. January 2018 the latest, as on this date Microsoft officially stop supporting Windows 8.1.
Mary,
Thanks for the prompt reply.
Unfortunately, your recommendations do not work.
I tried to use drivers from Windows 8.1 - but it does not help to fix the issue, at all. It seems that Win 10 built-in driver is partially not compatible with E2014T touch screen. "Partially", because Win10 recognizes moves of fingers properly, but recognize clicks only on "Start button" - nowhere else on the screen.
Just to confirm - all drivers are up-to-date, as well as the operating system itself.
I verified this on two operating systems:
- Windows 10 Professional 64-bit on Intel NUC
- Windows 10 Enterprise (also LSTB version) 64-bit also on Intel NUC
Do you have any other idea how to fix it?
Regards
Couple of days after submitting original question, I diagnosed the issue further by myself with the USBDeview tool. It turn that the issue is with one of Win10 drivers, which is being replaced with MS Win10 Update, and since then the newer driver is unable to handle Dell monitor properly. Don't remember the driver's name - but when I was trying to revert to the old one (that works), unfortunately Win10 did not allow me to do that - it automatically reverted the change I made after restart of the system, replacing the old driver with the new one (faulty).
Since I failed to find a way to revert to the old driver, the solution I found was to install Win10 Enterprise LTSB 2015. So far, so good it is working properly.
But with Win10 Professional or Enterprise LTSB 2016 (not 2015) I could not find a solution.
elsurfer11
2 Posts
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Posted February 26th, 2017 11:00
I think we are out of luck on this one, seems the e2014t isn't supported on windows 10 home 64bit either. I didn't have the monitor very long before Windows 10 came out, so it seems a waste of functionality and money.
Whiskey-Foxtrot
1 Message
4861
0
Posted May 25th, 2017 14:00
Wonderful. Used these on 8 POS (point of sale) systems - might as well have 8 POS (Piece of you-know-what) systems. Ridiculous. Thanks for all the help Dell.
Mary G
6 Operator
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20095 Posts
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Posted November 6th, 2016 09:00
Try installing the Win 8.1 drivers available Here--
www.dell.com/.../drivers
Dell is not abandoning those upgrading to 10, just cannot make new drivers for 10. Win 10 has compatible win 10 drivers for almost all hardware.
Before installing Dell drivers, try updating the ones you have by opening Device Manager and see if windows 10 has a better update.