UNSOLVED
Dell 2407WFP-HC - Purchase Dilemma
@ChrisM
I have a bit of a dilemma and would appreciate some candid advice.
My aging Iiyama VisionMaster Pro 451 19” CRT is due for replacement. This has been a superb monitor for photographic work, but the time has finally come to replace it with a TFT. I need a TFT that will not cost me any desktop real estate in either axis, currently 1600x1200, so a 24” TFT is the obvious choice. I also require a wide and accurate colour gamut.
Having done a lot of research, the Dell 2407WFP-HC would seem to be the obvious choice for me. However, in the course of my research I came across the rather worrying 45+ page thread about ghosting issues. The thread itself is extremely ambiguous and I am struggling to reach any conclusions about its content, for example:
a) Has the problem actually been reproduced and acknowledged by Dell?
b) Is the problem generic, or just associated with a specific manufacturing batch?
c) Can the problem be easily eliminated with calibration?
d) Would the problem affect photo post processing work in any way (I’m not a gamer)?
e) I have a powerful ATI X1950 graphics card, would this reduce the ghosting effect?
f) If the problem is generic, would it be addressed in a future revision, eg. A01?
g) If a revision is in the pipeline, what would be the likely timescale, ie. should I hold out for a few weeks, or are we talking post Xmas?
As you might imagine I am keen to buy, but at the same time I do not wish to gamble unnecessarily. My Iiyama has not died, so I have the luxury of time to wait. That said, I would still wish to buy well before Xmas.
FYI, I do a lot of corporate work (£M) with Dell for my employer and have accumulated many trusted contacts within Dell UK over the last four years at all sorts of levels.
Cheers,
Steve.
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Posted October 3rd, 2007 17:00
Thanks for the reply jaggernaut, but unless you are a Dell employee, I can only take your answers as conjecture. This is why I addressed my questions directly to ChrisM and also why I did not append it to the general 45+ page thread, much of which is guff and speculation.This would be a commercial contract between myself and Dell and one which I have still to decide whether, or not, I am willing to enter into. I am not particularly interested in hearing any non-representative (ie. non-Dell) opinions in this one very specific instance. I am also fully aware of how corporate structures work and appreciate that I may be asking questions that are difficult to answer for strategic reasons. However, the bottom line is that is still wish to purchase from Dell and some straightforward answers to my questions may just seal that deal. I am, after all, the customer.Sorry if this sounds a little harsh.. business is business, nothing personal you understand.492
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Posted October 3rd, 2007 17:00
Yemble, no apologies necessary. I understand your situation. My response is based on information provided by Dell through ChrisM. I'm willing to wait this out until mid October (marking 60 days since the display issue was posted on the 'mega' thread) for a definitive course of action from Dell.
I'd be surprised if ChrisM could add any further clarity or correction at this time, based on what I've read to date. Good luck.492
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Posted October 3rd, 2007 18:00
Yes, I was thinking along the same lines. My Iiyama CRT will last forever(!), so I am willing to wait until mid-November. However, I would have thought that the current level of uncertainty surrounding this TFT cannot be helping worldwide sales. There was a comment in the long thread about this problem only being noticeable by 2% of end-users, those all being technophiles.It would be worthwhile pointing out that it is those same technophiles who write the magazine reviews that the other 98% base their buying decisions on. This monitor could go from hero to zero in very quick time if Dell do not put a lid on all of the speculation.A decisive statement (soon) would be very helpful to ALL parties!492
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Posted October 3rd, 2007 21:00
Evening Steve,
If you go to one of Chris's responses and click on his name you get a window that has a link to a "private e-mail".
Might be a good way to get the response directly from Dell (Chris) that you hanker for.
Or you could, since you buy lots of Dell hardware and have developed some trusted Dell contacts, have them contact Chris to get the low down on the monitor.492
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Posted October 4th, 2007 01:00
Yemble, if you get a response from ChrisM in a private exchange, kindly ask him to post the same response for the rest of us in hyperspace limbo. Thanks.492
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Posted October 4th, 2007 12:00
Yemble,
a) Has the problem actually been reproduced and acknowledged by Dell?
* Yes. Well, the icon dragging around the screen yes. WOW, no.
b) Is the problem generic?
* Yes.
c) Can the problem be easily eliminated with calibration?
* No.
d) Would the problem affect photo post processing work in any way (I’m not a gamer)?
* Yes.
e) I have a powerful ATI X1950 graphics card, would this reduce the ghosting effect?
* No.
f) If the problem is generic, would it be addressed in a future revision, eg. A01?
* Not known at this time.
g) If a revision is in the pipeline, what would be the likely timescale, ie. should I hold out for a few weeks, or are we talking post Xmas?
* Not known at this time.
DELL-Chris M (old account)
#IWork4Dell
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Posted October 5th, 2007 20:00
Thanks for the response Chris. Guess I'll just sit tight for now and wait for a positive statement on this matter.Please don't leave it too long!
jaggernaut
14 Posts
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Posted October 3rd, 2007 00:00
Yemble, I don't think starting a new thread is necessary! I also beg to differ with your first remark. The thread does contain answers, lots of insight, and candid advice to all your questions if you take the time to read through. It's not a small task though.
There are a lot of people who are looking for a more definitive resolution to the display issues. ChrisM has given a noble effort to answer questions from many disgruntled owners and would-be buyers and is keeping us apprised of the status - although it has been status quo for a number of days now. Remember, ChrisM is not Dell management ... he is a conduit of communication. Hopefully, Dell will announce some good news.