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dellcandobetter
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March 27th, 2023 12:00
C2423H, audio dropouts playing audio streams (Teams, YouTube)
Does anyone else have audio dropout issues with this monitor? Audio will just stop playing when playing to the Echo Cancelling Speakerphone (C2423H/C2723H) mostly when playing video (Teams video chat, YouTube, etc.). We have 3 of these monitors and all seem to experience this issue even after speaking with tech support and upgrading to firmware M3B102 from a previous support call. This issue is confirmed in a similar model C3422WE. The audio dropouts seem to be less prevalent after this firmware update and audio dropouts will occur maybe every 30+ minutes instead of every 2-5 minutes but still occur. Is this just a defective audio chip in this monitor and the engineers cannot work around the problem or did we somehow get 3 bad monitors (unlikely)?
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Posted April 28th, 2023 10:00
It appears to be an unfixable hardware problem. I still get weird hang ups. What is the recourse from Dell?
(edited)
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Posted September 5th, 2023 18:19
We have several of the C2423H monitors. All suffer the audio stopping every hour or so when playing an audio stream. We can restore the audio by power cycling the affected monitor.
We'd appreciate knowing if Dell has acknowledged the issue and is working on a resolution. Otherwise, we need to return the monitors as unsuitable for our needs.
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Posted September 5th, 2023 20:36
To receive assistance from DELL-Cares chat support, they need to first verify the warranty status and ownership. Click the DELL-Cares username. On the right, click, "Send this user a direct message". Provide to them the private C2423H Service Tags. If a non-Consumer customer, you should contact your assigned Dell TAM (Technical Account Manager).
All effected users should update to the C2423H M3B104 firmware and then retest.
No, audio stopping while using an audio app in active Windows operating system mode is not a reported issue.
Rather than power cycling the affected monitor, have you tried entering the C2423H Menu- Audio & Webcam. Then choose "Reset Audio & Webcam" ?The only reported issue is as follows =
* An audio app is currently running
* The user leaves the audio app running and puts the PC into sleep mode
- This is incorrect usage. All audio apps should be turned off PRIOR to allowing the PC to enter sleep mode
* When awakened, the audio app cannot find the C2423H/C2723H Echo Cancelling Speakerphone
* End task on the audio app
* Restart the audio app(edited)
DELL-Chris M (old account)
#IWork4Dell
Rovy83
1 Message
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Posted April 28th, 2023 09:00
We have a pretty large fleet of these, and we've seen this issue is widespread. It's not that you got unlucky, but there's definitely an issue with this monitor.