UNSOLVED
2407WFP: Power Button Stuck
I purchased my 2407WFP in 2007 with the thee year warranty. Just recently, the power button on it keeps getting stuck either leaving the monitor on until I unplug it or in a state where I can't power it on.
Is there a fix for this? It's a revision A04 2407WFP. It doesn't have any dead pixels or backlight bleeding and it doesn't ghost. I'd like to keep this monitor since it doesn't have any problems (aside from the power button).
What can I do to get this fixed?
Is there a fix for this? It's a revision A04 2407WFP. It doesn't have any dead pixels or backlight bleeding and it doesn't ghost. I'd like to keep this monitor since it doesn't have any problems (aside from the power button).
What can I do to get this fixed?
521
0
Posted March 10th, 2008 23:00
IsLNdbOi,
Do what you feel is necessary.
DELL-Chris M (old account)
#IWork4Dell
521
0
Posted March 10th, 2008 23:00
I purchased this monitor directly from Dell. If Dell doesn't give me the same unit back with the power button fixed, I simply do a chargeback with my credit card to get a full refund.
Thanks though.521
0
Posted March 10th, 2008 23:00
IsLNdbOi,
That is impossible. The unit will get sent back to the manufacturer and repaired. It then falls into the replacement stock.
DELL-Chris M (old account)
#IWork4Dell 521
0
Posted March 10th, 2008 23:00
IsLNdbOi,
It should be a like for like exchange.
Any monitor must have 6 or more stuck pixels to warrant an exchange. The other issues, just inititate another exchange.
DELL-Chris M (old account)
#IWork4Dell 521
0
Posted March 10th, 2008 23:00
Would it be replaced with a 2407WFP-HC or another rev. A04 standard 2407WFP? I've read on various forums (HardForums, Anandtech, Rage3D, etc.) that the 2407WFP-HC has problems with displaying accurate colors and some have severe ghosting.
Also, what if the "working replacement" has a dead pixel, backlight bleed or ghosting problems?
The one I have now with the stuck power button doesn't have any of those problems. I use mine now for professional work so those problems I've mentioned above are unacceptable in any amount / level.Message Edited by IsLNdbOi on 03-10-2008 05:18 PM521
0
Posted March 10th, 2008 23:00
IsLNdbOi,
No. You will get a working replacement.
DELL-Chris M (old account)
#IWork4Dell 521
0
Posted March 10th, 2008 23:00
I guess I'll have to try and get in contact with someone higher up to ensure I get the same unit back then.521
0
Posted March 12th, 2008 23:00
They don't repair and send back AFAIK. It is better and faster for Dell to send a replacement. If you do opt for it, it will be a refurbished 2407WFP or possibly a Dell 2407WFP HC.
What I recommend you do is get a replacement. They send you the replacement first, if you do not like it, just send it back and keep your current one.
95
0
Posted March 14th, 2008 14:00
You have 2 options...
1. Send it back to Dell at their expense and hope you get a decent fully functional refurb back. If you are not satisified with the reburb you can always start the neverending exchange game. :smileysad:
2. Repair it yourself (electronics repair shop) at your expense. Mind you any warranty might be void if you do that.
Yes I know it's unfair.
IsLNdbOi
120 Posts
521
0
Posted March 10th, 2008 01:00