Hi mithanol,

Welcome  to the Community,

To further check take a picture of the system and highlight the portion which is flaking off,also highlight the sharp edge on the system which you are referring to.

Is your system covered with warranty?

Thank You,

Roshan

I've had it about 7 months. I assumed it was "cosmetic" and not covered, perhaps I should call them? You can see above the CD drive the dark area... that

whole edge is sharp if your finger or arm rubs against it in the direction from bottom to top.

Mechanically I love it... this chrome strip has me bummed out big time.

Hi mithanol,

Request you to private message me your system service tag number.To private message accept my friend request,click on my user name and click start conversation.

I will check your system details/type of warranty and get back to you.

Thank You,

Roshan

Roshan, 

I am having the same issue with my 15z.   Any suggestions?

Kevan

Hi Kevan,

I've sent you a private message with all the dispatch information.

Thank You

Roshan

Hi mithanol,

Thank you for posting back.

Please let us know if you need any other help.

Glad to help,

Roshan

Same problem here. Bought laptop in October. Customer service said "cosmetic problem, deal with it." This is my 5th Dell and the most disappointing electronic device ever.  Supposed to be a great laptop and aesthetically pleasing... reason I paid extra $.  Please help... chrome is sharp all the way around and peeling just below the touchpad.  Sratches my wrists every use.  Hate to have to use tape on what is essentially a new computer. 

Hi GardenCricket,

Welcome to the Community,

Accept my friend request,click on my user name,click start conversation and private message your system service tag.Request you to attach a picture of your laptop highlighting  the part below the Touchpad where the chrome has come off.

I will check on it and  get back to you.

Thank You

Roshan

The chrome strip on my XPS 15z is driving  me crazy - it is sharp, it does catch my hands/arms. I had it replaced a few weeks back because it was separating but the problem is with the design itself. This is frustrating because other than the chrome the XPS 15z is the best laptop I've ever owned.

I had an INspiron 14z before this and the impossibly difficult mousepad resulted in a sendback.

In both cases, a minor design detail has rendered a great laptop into a mediocre one. Dell, you really need to do some end product QC. These little details are driving away customers (I've had a donze Dell's of one sort or other in the past 15 years).