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deen_ad

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14 years ago

D

deen_ad

7 Posts

0

2540

May 28th, 2012 22:00

XPS 15 with Blue Ray reader

Taking 10 min or so to read DVD or CD disk. In fact it won't read one that I've used before to install MS Office Pro. The first DVD I tried failed to read it at all.

Still trying to read the disk as I write this, in fact I got the Dell site and to this forum while it was spinning the disk, now I'm not getting any response except for the disk spinning every once in a while.

Do I have a bad drive?

  • DM

    DELL-Mughasheto

    4 Posts

    262

    0

    Posted May 29th, 2012 15:00

    Hi,

    Welcome to the Community...

    It appears to be an issue with the optical drive. I would like to know few things first so that I can help you in a better manner. Would like to know how old is the drive and since how long have you been facing this issue?

    Is it a slot load drive or a traditional tray drive?

    Did you check the drive by booting on to a bootable media cd (Out of the operating system)?

    If yes then did it work properly out the operating system environment?

    Do you get the optical drive icon with in windows?

    You can also follow the steps in the following link in order to resolve the issue.

    http://dell.to/lrkAcE

    Thanks,

    Mughasheto

    Dell | Social Media Outreach | Global Social Media & Community

  • D

    deen_ad

    7 Posts

    262

    0

    Posted May 29th, 2012 15:00

    Less than three weeks old in a new XPS 15.

    Tray drive.

    Have not tried a bootable CD.

    Yes, I have the drive icon and the burn a CD (Roxio?) comes up, just seems to take a long time.

    Did get it to read a DVD last night, but still seems to take too long.

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