Hi Wood2Stone,

When you upgrade from windows 8 to windows 8.1, you need to install the drivers compatible with windows 8.1.

Dell is releasing a fresh set of drivers for all windows 8.1 compatible computers that is why the version is A00. However, these drivers are required to run windows 8.1 on the system. You may install the drivers from there. Here are the steps:

• Visit the following website: http://dell.to/19Ly0lq
• Enter the Service tag of the computer in the box provided and click “Submit”.
• In the next page, click drop down arrow to select the Operating System which is installed in the computer. (Windows 8.1 in your case)
• Under category, select the right drivers accordingly and click “Download File” and save the file on desktop.
• Run the downloaded file and restart the system.

Please download the MY DELL application on your system. For more information on My Dell application and its features, you may refer to the link http://dell.to/16vcbop . Download and install the application from the same link.

Hope this helps.

Keep me posted with the result. I’ll be glad to assist.

Thanks for replying and your advice on updating the drivers and will start to update them if that's whats best to do.

The driver numbers I was referring to aren't the dell A00 but the last four digits of the driver - I have two graphics' cards and my Intel HD 4000 has a current driver number of 10.18.10.3316 but the new driver from my dell is 10.18.10.3277. As far as I was aware new driver numbers usually go up not down.

If im talking rubbish just tell me as I thought this was the case and that was why I was confused on what to do.

 

Hi Wood2Stone,

I understand it can be confusing. You are using the right logic about driver version however, that’s applicable only if the windows are of same version. Here, the windows version is different.

I would suggest you to install all the drivers given on the website for windows 8.1.

Keep me posted with the results. I’ll be glad to assist.

Thanks for your reply.

I have updated all drivers except the graphics driver to date. When I download the Intel 4000 driver it keeps saying that the dell new driver is a older driver than the one I already have and same with the NVidia 650m. Is this right that they are all older drivers and should I continue with downloading the drivers ?

I was having trouble on the Intel chipset driver and the Intel Centrino 2230 driver as I cant seem to find them in device manager to see if it has been updated. As the ones i'm seeing are still the drivers I have installed already. So some help on how to find these would be great ?.

Also do I need to update my Bios to A16 as I'm running A15 at the moment and was wondering if A16 was better for windows 8.1 ?.

My Dell 17R SE 7720 does seem a little more slow and buggy after updating to your new drivers so I hope I've done the right thing and your going to release some better drivers soon. 

 

Hi Wood2stone,

You may update the BIOS from the link http://dell.to/16Gqfln

• Click “Download File” and save the file on desktop.
• Run the downloaded file and restart the system for the changes to take effect.

Windows 8.1 is a software patch for windows 8 hence; it might be possible that you need to install only few drivers. If the graphics driver is the latest one, please do not install the driver for windows 8.1 as they might have been updated by the windows update.

You have done the right thing by updating the drivers. Please update the bios and check for functionality.

Hope this helps!

Please feel free to reach out for further assistance. I’ll be glad to assist.