download sp1 from the microsoft website and install it that way. if you have any program altering the boot screen or loading screen (eg. Tuneup Utilities) that will cause problems when installing sp1. Worst case would be reinstalling Vista.

and i just looked for dell tuneup software that they installed and cant find it. looks like my laptop has crashed into a wall again!

 

 

i manually downloaded it lasat night...xps 24/7 support installed tuneup software. i have same problems and there is no way im re-installing vista that would make it the 20th or so re-install if i did that.

 

thanks for ur help. p.s. my boot screen is exactly the same as when i bought the laptop. i'll have to try and fix this myself. cheers

Contact tech support, and ask them the name of the tune-up software they installed, because there are quite a few different programs available?


Regarding the SPi install:  It creates a system restore point, prior to starting the installation, so it would be worth trying that, first?
Assuming the restore goes well, it might be worth trying the SP1 installation after booting into Safe Mode (keep pressing F8 during the startup process)?

hey lol do you want to hear a joke...? i tried all that. even got the tech to try it via dellconnect. used dell connect for many issues i've had.

 

the tech fixed it- hid the service pack update after system repair geuss what happened when it shut down...

 

service pack 1 installing again..... after most of the day yesturday on the phone with dell. and pretty much getting kno where because i dont think he knew what was happening either, tho i did learn some usefull stuff!

 

inthe end i had to reinstall vista, and all my games- which im still doing :(

 

and to make sure i installed service pack 1 right after vista install. so happy now thats sorted.

 

thanks for ur help.

(p.s. tried everything to get rid of that install that kept installing its self automatically. even search for the set upfile couldnt find it anywhere so that why did complete reinstall.