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mdlpoker

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mdlpoker

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April 29th, 2017 06:00

Maxaudio Pro EQ not working

Good morning. I have a Dell 5567. The Max audio Pro Eq shows, the sliders move, but the audio sound does not change at all. It had worked in the past but not now...even went back to the original driver that was in the machine when I purchased it in Nov of 2017. If I go to playback devices and right click of the default Realtek  Audio Device, I can access an EQ under "Enhancements" and that one works fine...not sure why the MAXaudio one doesn't. Any help would be appreciated.

  • Saltgrass

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    Posted May 1st, 2017 07:00

    Good morning. I have a Dell 5567. The Max audio Pro Eq shows, the sliders move, but the audio sound does not change at all. It had worked in the past but not now...even went back to the original driver that was in the machine when I purchased it in Nov of 2017. If I go to playback devices and right click of the default Realtek  Audio Device, I can access an EQ under "Enhancements" and that one works fine...not sure why the MAXaudio one doesn't. Any help would be appreciated.

    I checked mine and it seems to work, although some settings are hard to distinguish.  Turning a setting on and off may allow you to hear some change.

    Have you saved any presets?  If so, have you tried deleting those and starting over?

    I had both the Waves Equalizer and the Playback device equalizer turned on and it actually distorted the music, so make sure to not have any playback devices enhancements enabled for your testing.

    What your playback device is seems to make a difference in what settings are available and effective.  I have another system which does not show some of the Waves settings at all, such as the four settings on the lower left are completely missing.

  • Saltgrass

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    Posted May 1st, 2017 07:00

    I also got the Spatial sound to work with headphones and selecting 24 bit sound for the playback.  As far as I know, this is new in the latest build.

  • Jim Coates

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    Posted May 1st, 2017 07:00

    Hello. I don't have an answer but didn't want to leave you without a reply.

    I would try the newest driver again, but can't say why it isn't working.

  • mdlpoker

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    Posted May 1st, 2017 07:00

    Thanks...have tried 6 times and still the same...sliders slide but no difference in sound...

  • mdlpoker

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    Posted May 1st, 2017 09:00

    Thanks- it is now working with headphones but not if using speakers...may be a motherboard issue...also getting a lock of static if moving volume, especially if listening to audio online...really appreciate your help!

  • Saltgrass

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    Posted May 1st, 2017 12:00

    When you say audio online, that can mean a lot of things.  Beside the type of quality of the streaming audio, you have to take into account your network connection.

    Which volume control are you using to change the volume?  I suppose some noise could be introduced if you were altering the stream.  I would need a link to some specific site to test.

    I was playing with my equalizer yesterday and had the base all the way up and that sounded ok.  Today the same settings cause the house to shake..!  Audio seems to have it moments and it reproduction can be influenced by other things.  Rebooting may be one way to get it back to some base standard.

  • mdlpoker

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    Posted May 1st, 2017 16:00

    Thank you very much for the continued response. I should have been more specific. Often if I am listening to a YouTube video (www.youtube.com/watch,  if I just move the mouse, I get static. Same thing if listening to iTunes and working on something...I move the mouse and static. I do believe it may have something to do with the motherboard, because in the past few days, the speakers start with a slight hum, then the hum gets really loud. It may last 10 seconds or 60 seconds. I actually recorded it and sent to Dell tech support.

  • mdlpoker

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    Posted May 1st, 2017 19:00

    Again, thanks so much for your replies. When I move my mouse, I get a "static" sound, and it is especially bad if listening to music on YouTube (www.youtube.com/watch.  I'm pretty sure there is something really wrong on the motherboard, as now the speakers start humming, then it gets really loud. It may last anywhere from 10-60 seconds (I recorded it and sent the sound to Dell). I could not get the "spatial" setting to work either. Again, appreciate your trying to help.

  • Saltgrass

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    Posted May 2nd, 2017 09:00

    It seems this thread is deteriorating from the initial question.  Are you sure the noise (humming) is coming from the speaker system?

    Have you tried other mice and what type of mouse are you currently using?

    You seem to be in a situation where you need to start running the diagnostics on the system.  If you can hear normal sound in the speakers in addition to the abnormalities, they may be OK.  If you have already opened a conversation with Dell then continue with that.  About all you can do is reinstall drivers.  Anything regarding a motherboard situation, Dell will need to work with you.

    Jim may have some ideas, but I can't think of anything else to suggest.

  • mdlpoker

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    Posted May 2nd, 2017 09:00

    Thanks for the reply. Have reinstalled drivers 6 times. Diagnostics says audio is ok...working with Dell as I have seen on internet that sometimes a bad Ethernet or other problem on motherboard may cause the "hum." Also, EQ works in headphones, but not built in or external speakers...using built in touchpad/mouse. You are right about things changing from the start of the thread...more problems keep popping up :(