UNSOLVED

SebastianK

updated

13 years ago

0

63618

June 28th, 2013 11:00

Latitude E6540 Windows 8 Support

Hello,

i noticed that there are currently no actual Drivers available for the Laptop under Windows 8 !!

I installed Windows 7 Drivers so far, but Bluetooth and and the Dell Mobile Broadband Card 5570 do not work at all.

However i cannot understand why this is the case with a new device, where all other Laptops already support Windows 8... When will it be officially supported? Or how can the Problems above be fixed?

 

Greetings

Sebastian

  • DELL-Amogh G

    6 Operator

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    Posted June 28th, 2013 12:00

    Hi Sebastian,

    Dell Latitude E6540 does not support Windows 8 as of now. hence, there are no drivers are available for Windows 8. You may try installing Windows 7 driver in compatibility mode. Please follow the steps below:

    • Download the drivers for Windows 7 and save it on desktop.
    • Right click ‘Setup’ files and click ‘Properties’
    • Click ‘Install in compatibility mode’
    • Click Application and select ‘Troubleshoot Compatibility’
    • Next, click ‘Troubleshoot Program’
    • Click ‘Program worked in earlier versions of Windows’
    • Click ‘Windows Vista’
    • Click ‘Start the Program’
    • Do not hit ‘Next’ until the installation completes
    • Once the installation completes, click on ‘Next’

    Hope this helps. Please feel free to reply for any further questions.

  • 1702

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    Posted June 28th, 2013 12:00

    All the Drivers can be installed fine, with oder without compatiblity mode but The two Devices does not work (Bluetooth does not appear in Device Manager, is greyed out in PC Immersive Control Panel, Dell 5570 is recognized by Device Manager but Driver is missing although "successfully installed" :(

  • DELL-Amogh G

    6 Operator

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    1499 Posts

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    Posted July 1st, 2013 16:00

    Hi SebastianK,

    As I informed you the system does not support Windows 8. The devices are not working properly as they are not compatible with windows 8.

    Please feel free to reply for any further questions. I will be glad to assist you.

  • KevinSA

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    Posted August 14th, 2013 09:00

    Your wording is odd. Why on earth would Dell release a brand new device that will not be compatible with the latest version of Windows?

    I'm sure the device supports Windows 8. Dell just has not released working/supported Windows 8 drivers for it yet.

    Is there an ETA for when these drivers will be released?

    Kevin

     

  • DELL-Amogh G

    6 Operator

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    Posted August 14th, 2013 16:00

    Hi Kevin,

    Dell has not tested the system with Windows 8 and it is shipped with Windows 7 as of now. For more information regarding system’s technical specification, you may refer to the link: http://dell.to/16QsWy2.

    As far as ETA regarding the drivers is concerned, if Dell decides to launch the system with Windows 8 in future the drivers will be released alongside.

    Please feel free to reply for any other questions. I will be glad to assist you.

  • KevinSA

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    Posted August 14th, 2013 17:00

    So you are saying that the E5x20, E5x30, E6x20 and the E6x30 had Windows 8 added as an available option after the initial release, but the E6540 might not?

     

  • KevinSA

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    Posted August 15th, 2013 14:00

    Not to mention that the "Win Key" on the laptop's keyboard is the one from Windows 8, not Windows 7.

    Between our four campuses and ~40,000 desktop/laptops/mobile devices plus all of the servers, storage and other various services we give millions per year to Dell. I will just direct all future questions directly to our Dell account executive and inside sales reps.

    These forums to not appear to be very useful for enterprise customers.

  • DELL-Amogh G

    6 Operator

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    Posted August 19th, 2013 18:00

    Hi KevinSA,

    As of now Latitude E6540 has no option available for Windows 8. It is shipped only with Windows 7 from dell. The drivers for Windows 8 for the system are also not available.

    Please feel free to reply for any other question. I will be glad to assist you.

  • lokiguy

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    Posted September 20th, 2013 15:00

    If you uninstall the Intel USB eXtensible program (and drivers) from control panel, your USB and Bluetooth should work fine (win 8 has a usb 3 stack)

    I also went to Intel directly and installed the proset drivers from there to get the card working.

  • B.Brey

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    Posted October 16th, 2013 11:00

    I was able to successfully update all drivers from this site:

    http://ftp.dell.com/published/Pages/latitude-e6540-laptop.html


    Or through AMD for the Graphics card and Intel for the Wireless card/Bluetooth.