Solved!
Go to SolutionLatitude E6530 battery latch broken
I have less then two months old Dell Latitude E6530, and yesterday during routine operation of removing battery right battery latch fell off broken.
I removed battery numerous times before and this time i did it like every single time before.
Now i see that this part is so tiny and weak and i can't believe that is supposed to support 9 cell battery.
This is huge disappointment, and i can't believe that happened on a band new laptop which a paid very much.
http://www.dodaj.rs/f/1U/tz/1T9rZeYx/1/img7048.jpg
http://www.dodaj.rs/f/1J/W7/4ZBs4wec/1/img7050.jpg
http://www.dodaj.rs/f/2J/iV/3trMBKvI/1/img7051.jpg
What can i do?
I am sorry to hear that. I have 3 years NBD warranty for E6530. when it happen i brought my laptop to service center in my country and they said that it is physical damage and not covered by warranty.
But few weeks later when i insisted about this issue they told me to try to contact Dell directly, they have phone support for every country or region of the world.I recall that a person i talked to is from India, or at least have roots from India. I am not sure where are they located.
And after the phone call they asked for pictures of the device and when i sent them they initiated repair right away.
This isn't physical damage, this is design fault for sure.Try to contact Dell one more time.
RavindranKeshavan
4 Posts
6190
0
Posted November 26th, 2014 17:00
Hi,
i have the same problem. The latch broke during docking and now its no longer charging. Stuck at 32%
Dell Support.. Any advice on this?
did you try charging with charger only? I didn't have problems with charging, but the battery was loose as it was fixed only on one side. It is 9 cell battery and pretty heavy too, maybe this makes problems with this latches.
And don't remove battery so often, this obviously problem with E6530.
RavindranKeshavan
4 Posts
6190
0
Posted November 29th, 2014 16:00
Thanks. Yes spoke to Dell and they say it is physical damage.
Yes not able to charge with the adapter as well.. the charge is stuck at 32%.. laptop wont work without power as if battery is missing. Thanks for those links. I had seen those but was hoping Dell would make it easier.
RavindranKeshavan
4 Posts
6190
0
Posted December 10th, 2014 18:00
Yes spoke to them.. As per them, we need to send the laptop to their depot and then they will decide whether it is physical damage. I also asked for a quote and it is around 159$ :(
I am sorry to hear that.
160 is too much for that fault, try to do it other way round.
Buy new or used bottom and then remove battery latch from new one and install it on your laptop.E6530 has very good service manual, and it is far easier for maintenance than many other laptops.
You need E6530 bottom, part number is G3K7X, i found it here:
[View:www.parts-people.com/index.php]
They are shipping parts to India, or you can find same thing on ebay for 60 dollars including shipping
djordjebg
2 Intern
•
48 Posts
6190
0
Posted November 27th, 2014 03:00
Do you have warranty for your device? If so, contact Dell they will solve this issue. Battery latch comes with bottom of the E6530, take a look at the picture:
So they have to remove more or less everything and to transfer to the new bottom.
Other option is to remove battery latch from new bottom and to transfer it to your laptop.
That is far easier.
If Dell don't accept to solve this issue you can buy this part on Ebay:
www.ebay.com/.../121481638697;hash=item1c48deb329
http://www.ebay.com/itm/Dell-Latitude-E6530-Battery-Latch-Hook-Lock-Release-Thumb-Tab-Switch-Spring-/121481638697?pt=LH_DefaultDomain_0&hash=item1c48deb329