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Inspiron 8200 repair
I have some concerns re: getting service for this system. It seems that it will probably need a new mother board after running the diagnostics and discussions with a Dell tech. To get this system repaired I need to use the Mail-in service. May I see a show of hands of those who think that giving credit card or e-check info over the phone to someone outside the country is a good idea? I was given a phone number and address (by the Dell tech) for a Dell 'depot' here in Arizona. I called - had to leave a message. They promised to call back within 5 hours. They didn't. The phone company has no listing for Dell and despite that they say that they are next to Macys department store - there's no Macys on that street. And despite a long search - I find no way to add the mail-in service to my 'cart'.
delltechbrandon
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Posted May 24th, 2007 15:00
As long as the system is still under the warranty, there is no cost to you to get the motherboard fixed/replaced...it depends on your warranty. If a depot return was set up..you are probably still under that warranty and this is being done at no cost to you. Call Dell and see what the case status is, it may take a day or so to get the process going.Who was asking for the CC/e-check info, by the way? It should not have been Dell, unless you are out of the warranty and you are required to pay for repairs/replacement, but the agent would have told you this.Brandon
delltechbrandon
3 Posts
208
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Posted May 24th, 2007 15:00