UNSOLVED

slake0120

updated

11 years ago

S

slake0120

9 Posts

2

501861

August 3rd, 2015 06:00

Inspiron 15-7537, Windows 10 upgrade, Video driver problems

After a (somewhat) successful upgrade from Windows 8.1 multiple features not working.

- Video driver for Intel HD Family indicates a code 43 (device manager). Tried looking for an updated driver but was unsuccessful. Cannot adjust the screen resolution in Advanced Display settings. In Display Adapter Properties it indicates that  a "Microsoft Basic Display Driver" is installed.

- Brightens Function keys do not work.

- Wireless On/Off Function keys does not work

- No Sleep mode

I have tried uninstalling the video driver in Device Manger and reinstalling. The systems attempts to install a driver then gets an error and reverts back to the Basic windows driver.

  • DELL-Terry B

    6 Operator

    •

    3481 Posts

    4610

    0

    Posted August 3rd, 2015 12:00

    It looks like Dell has released Windows 10 versions of the chipset, video and network drivers

    The 10.1.1.7, 00 revision of the Chipset driver 10.18.15.4240, A00 Intel HD graphics, version 17.1.1524.1353, A00 of the Centrino Wireless N 7260 Bluetooth, 18.11.0_A00 Centrino Wireless N 7260 wireless driver and the rev 7655Y_WN64_10.1.505.2015_A00.EXE Realtek Ethernet Controller driver.

    If you are still having a problem give them a try and see if it helps out.

     

    TB

  • slake0120

    9 Posts

    4610

    0

    Posted August 3rd, 2015 12:00

    Update

    I managed to delete the Microsoft driver and instal a Dell driver (Video_Driver_D4MXC_WN_9.18.10.3186_X07.EXE) for Windows 8.

    It fixed some issues but.... The Intel graphic utilities do not work. Get message "gfxuiex has stopped working". Also, Windows Photo Viewer also crashes but the Viewer app works fine. 

    The Wireless On/Off function key still not working but brightness keys work.

  • slake0120

    9 Posts

    4610

    0

    Posted August 3rd, 2015 15:00

    I have tried to install the video driver you suggested above with no luck. I uninstalled the Windows 8 driver first. Will not attempt other driver updates because, yet. Other devices seem to work OK.

    During the install I got the message - "The driver being installed is not valid for this computer. Please obtain the appropriate driver from the computer manufacturer."

    Install Log follows:

    [08/03/15 14:55:43]    Update Package Execution Started
    [08/03/15 14:55:43]    Original command line: "C:\Users\Aedes\Downloads\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1).EXE"
    [08/03/15 14:55:43]    DUP Framework EXE Version: 3.3.1.70
    [08/03/15 14:55:43]    DUP Release: RWC5KA00
    [08/03/15 14:55:43]    Intializing framework...
    [08/03/15 14:56:00]    logo.png
    [08/03/15 14:56:14]    User Command: attended
    [08/03/15 14:56:14]    DUP Capabilities Value: 41943039 (0x27FFFFF)
    [08/03/15 14:56:14]    DUP Vendor Software Version: 10.18.15.4240
    [08/03/15 14:56:14]    Local System/Model Compatible with this Package? Yes
    [08/03/15 14:56:14]    Local System OS Version: 10.0.0.0
    [08/03/15 14:56:14]    OS Compatible with this Package? Yes
    [08/03/15 14:56:14]    Local System OS Language: EN
    [08/03/15 14:56:14]    Language Compatible with this Package? Yes
    [08/03/15 14:56:14]    Extraction-miniunz path: C:\PROGRA~3\dell\drivers\VIDEO_~1.424\miniunz.exe
    [08/03/15 14:56:14]    Extraction-arguments:  -x C:\Users\Aedes\DOWNLO~1\VIDEO_~3.EXE -o -d C:\PROGRA~3\dell\drivers\VIDEO_~1.424
    [08/03/15 14:56:23]    Extraction-GetExitCode: 0
    [08/03/15 14:56:23]    Identified Behavior : attended
    [08/03/15 14:56:23]    Temporary payload log file name: C:\ProgramData\dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\DUP48B8.tmp
    [08/03/15 14:56:23]    Translated Command Line : setup.exe /report "C:\ProgramData\dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\DUP48B8.tmp"
    [08/03/15 14:56:23]    Path : C:\ProgramData\dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)
    [08/03/15 14:56:23]    Identified Behavior : attended
    [08/03/15 15:01:13]    Append Vendor Software Log: C:\ProgramData\dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\DUP48B8.tmp
    [08/03/15 15:01:13]    
    --- Start of Vendor Software Log ---

    [08/03/15 15:01:13]    Unicode payload log file detected.
    [08/03/15 15:01:13]    >>> 8/03/2015 14:56:55:875
    [Install Configuration]
      Installer Version: 1.6.20.0
      Compile date = Thu May 28 09:55:42 2015
      OS command line = "C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Setup.exe" /report "C:\ProgramData\dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\DUP48B8.tmp"
      Effective command line = /report "C:\ProgramData\dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\DUP48B8.tmp"
      Windows Version = Windows 10
      Platform = 64 bit
      Core Version = 3.0.1 (IIF2++)
      System up time = 378 sec
      Source: C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)
    [Languages]
      0401 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\ar-SA\setup.exe.mui
      0405 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\cs-CZ\setup.exe.mui
      0406 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\da-DK\setup.exe.mui
      0407 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\de-DE\setup.exe.mui
      0408 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\el-GR\setup.exe.mui
      0409 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\en-US\setup.exe.mui
      0C0A - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\es-ES\setup.exe.mui
      040B - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\fi-FI\setup.exe.mui
      040C - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\fr-FR\setup.exe.mui
      040D - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\he-IL\setup.exe.mui
      041A - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\hr-HR\setup.exe.mui
      040E - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\hu-HU\setup.exe.mui
      0410 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\it-IT\setup.exe.mui
      0411 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\ja-JP\setup.exe.mui
      0412 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\ko-KR\setup.exe.mui
      0414 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\nb-NO\setup.exe.mui
      0413 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\nl-NL\setup.exe.mui
      0415 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\pl-PL\setup.exe.mui
      0416 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\pt-BR\setup.exe.mui
      0816 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\pt-PT\setup.exe.mui
      0418 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\ro-RO\setup.exe.mui
      0419 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\ru-RU\setup.exe.mui
      041B - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\sk-SK\setup.exe.mui
      0424 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\sl-SI\setup.exe.mui
      041D - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\sv-SE\setup.exe.mui
      041E - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\th-TH\setup.exe.mui
      041F - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\tr-TR\setup.exe.mui
      0804 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\zh-CN\setup.exe.mui
      0404 - C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Lang\zh-TW\setup.exe.mui
      User default LangID: 0x409
      User default UI language: 0x409
      Loaded language 0409
    [Checking requirements]
    * Enabling DPIAware was successful
      Checking for admin rights
      Admin rights OK
      Checking OS
      OS check OK
      Checking .NET configuration
      Check Pass.  Found ID: 8 , Min ID: 4
      .NET check OK
    [Scanning drivers]
      Scanning drivers
      Found INF = C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\DisplayAudio\6.16.00.3177\IntcDAud.inf
      Found INF = C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\DisplayAudio\8.20.00.485\IntcDAud.inf
      Found INF = C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Graphics\igdlh64.inf
      [INF Info]
        INF = C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\DisplayAudio\6.16.00.3177\IntcDAud.inf
    *   Section Key not found in INF
        Date = 06/10/2015
        Version = 6.16.00.3177
        ClassGUID = {4D36E96C-E325-11CE-BFC1-08002BE10318}
        PackageInfo.Name = DAUDIO
        PackageInfo.Sequence = 0
        Manufacturer = Intel,NTAMD64.6.0,NTAMD64.6.1,NTAMD64.6.2
        Resolved Manufacturer = Intel.NTAMD64.6.2
        Inf supports 64 bit.
        Description: Intel(R) Display Audio
        HardwareID = IntcDAudModel8,HDAUDIO\FUNC_01&VEN_8086&DEV_2807&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2807
        Description: Intel(R) Display Audio
        HardwareID = IntcDAudModel8,HDAUDIO\FUNC_01&VEN_8086&DEV_2808&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2808
        Description: Intel(R) Display Audio
        HardwareID = IntcDAudModel8,HDAUDIO\FUNC_01&VEN_8086&DEV_2883&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2883
        Matched HardwareID = HDAUDIO\FUNC_01&VEN_8086&DEV_2807&SUBSYS_80860101
        Installed Driver = {4d36e96c-e325-11ce-bfc1-08002be10318}\0001
    *   Section Key not found in INF
        Matched HardwareID = HDAUDIO\FUNC_01&VEN_8086&DEV_2807
        Installed Driver = {4d36e96c-e325-11ce-bfc1-08002be10318}\0001
    *   Section Key not found in INF
        Found current package 10.0.10240.16384
        Found current package INF: C:\WINDOWS\inf\hdaudio.inf
        Found current package Installed INF: hdaudio.inf
      [INF Info]
        INF = C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\DisplayAudio\8.20.00.485\IntcDAud.inf
    *   Section Key not found in INF
        Date = 06/11/2015
        Version = 8.20.00.485
        ClassGUID = {4D36E96C-E325-11CE-BFC1-08002BE10318}
        PackageInfo.Name = DAUDIO
        PackageInfo.Sequence = 0
        Manufacturer = Intel,NTAMD64.6.2
        Resolved Manufacturer = Intel.NTAMD64.6.2
        Inf supports 64 bit.
        Description: Intel(R) Display Audio
        HardwareID = IntcAudModel,HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2809
        Description: Intel(R) Display Audio
        HardwareID = IntcAudModel,INTELAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101,INTELAUDIO\FUNC_01&VEN_8086&DEV_2809
      [INF Info]
        INF = C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Graphics\igdlh64.inf
    *   Section Key not found in INF
        Date = 06/16/2015
        Version = 10.18.15.4240
        ClassGUID = {4D36E968-E325-11CE-BFC1-08002BE10318}
        PackageInfo.Name = Graphics
        PackageInfo.Sequence = 0
        Manufacturer = IntelGfx,NTamd64.6.1,NTamd64.6.2,NTamd64.6.3,NTamd64.10.0
        Resolved Manufacturer = IntelGfx.NTamd64.10.0
        Inf supports 64 bit.
        Description: Intel(R) HD Graphics
        HardwareID = iHSWD_w10,PCI\VEN_8086&DEV_0402
        Description: Intel(R) HD Graphics
        HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0406
        Description: Intel(R) HD Graphics 4600
        HardwareID = iHSWD_w10,PCI\VEN_8086&DEV_0412
        Description: Intel(R) HD Graphics 4600
        HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0416
        Description: Intel(R) HD Graphics 4400
        HardwareID = iHSWD_w10,PCI\VEN_8086&DEV_041E
        Description: Intel(R) HD Graphics
        HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0A06
        Description: Intel(R) HD Graphics Family
        HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0A16
        Description: Intel(R) HD Graphics 5000
        HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0A26
        Description: Intel(R) Iris(TM) Graphics 5100
        HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0A2E
        Description: Intel(R) HD Graphics Family
        HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0A1E
        Description: Intel(R) HD Graphics
        HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0A0E
        Description: Intel(R) Iris(TM) Pro Graphics 5200
        HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0D26
        Description: Intel(R) Iris(TM) Pro Graphics 5200
        HardwareID = iHSWD_w10,PCI\VEN_8086&DEV_0D22
        Description: Intel(R) HD Graphics
        HardwareID = iHSWD_w10,PCI\VEN_8086&DEV_040A
        Description: Intel(R) HD Graphics P4600/P4700
        HardwareID = iHSWD_w10,PCI\VEN_8086&DEV_041A
        Description: Intel(R) HD Graphics
        HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_1606
        Description: Intel(R) HD Graphics
        HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_160E
        Description: Intel(R) HD Graphics 5500
        HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_1616
        Description: Intel(R) HD Graphics 6000
        HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_1626
        Description: Intel(R) HD Graphics 5300
        HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_161E
        Description: Intel(R) HD Graphics 5600
        HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_1612
        Description: Intel(R) HD Graphics P5700
        HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_161A
        Description: Intel(R) Iris(TM) Pro Graphics 6200
        HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_1622
        Description: Intel(R) Iris(TM) Pro Graphics P6300
        HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_162A
        Description: Intel(R) Iris(TM) Graphics 6100
        HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_162B
        Matched HardwareID = PCI\VEN_8086&DEV_0A16
        Installed Driver = {4d36e968-e325-11ce-bfc1-08002be10318}\0000
        Found current package 10.18.15.4240
        Found current package INF: C:\WINDOWS\inf\oem82.inf
        Found current package Installed INF: oem82.inf
      Removed C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\DisplayAudio\8.20.00.485\IntcDAud.inf
      Checking 4 part DID's
      if nInfIdCount == 2
      opening INF file C:\WINDOWS\inf\oem82.inf
      Removed INF = C:\ProgramData\Dell\drivers\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1)\Graphics\igdlh64.inf
    !   Installed driver uses 4IDs and installing driver uses less. Get driver from manufacturer website.
    IIF will NOT initiate reboot
    Exit code = 0xA040
    ResultCode = 41024
    <<< 8/03/2015 15:01:13:041


    [08/03/15 15:01:13]    
    --- End of Vendor Software Log ---

    [08/03/15 15:01:13]    Vendor Software Return Code: 64
    [08/03/15 15:01:13]    logo.png
    [08/03/15 15:01:13]    (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
    [08/03/15 15:01:13]    Name of Exit Code:
    [08/03/15 15:01:13]    (DupAPI::GetReturnCode): *** Unable to find DUP value for:
    [08/03/15 15:01:13]    Exit Code set to: 1 (0x1)
    [08/03/15 15:01:13]    Result: FAILURE
    [08/03/15 15:01:23]    Open file: C:\ProgramData\Dell\UpdatePackage\Log\Video_Driver_RWC5K_WN32_10.18.15.4240_A00(1).txt

     

  • fasadi

    7 Posts

    4610

    1

    Posted August 3rd, 2015 15:00

    I have installed all new driver for my DELL.

    But i have suspension problem. My laptop often does not go to sleep and often does not start again from the suspension .

    In addition , the new driver Chipset_Driver_K5DJD_WN32_11.0.0.1153_A00.EXE not install the driver but the driver 1.0.0.1153 1.0.0.1146 .

  • fasadi

    7 Posts

    4610

    0

    Posted August 4th, 2015 12:00

    When i find system information?

    All the driver Dell in my PC was installed correctly.

  • DELL-Terry B

    6 Operator

    •

    3481 Posts

    4610

    0

    Posted August 4th, 2015 12:00

    slake0120 and fasadi,

    I will be sending you a friend request shortly, I would like to get your system information and possibly find different drivers.

     

    TB

  • fasadi

    7 Posts

    4610

    0

    Posted August 5th, 2015 04:00

    I may have found what causes the problem on the suspension . It seems to have a hardware key to the use of a program. Windows 8.1 was not the problem , however .
    I will continue to keep your PC under control .
    
    The fact remains that private network set with the PC should not be suspended , but I think this is a Windows problem .
  • fasadi

    7 Posts

    4610

    0

    Posted August 5th, 2015 10:00

    Isn't the hardware Key.

  • slake0120

    9 Posts

    4610

    0

    Posted August 5th, 2015 11:00

    After being advised by Dell that a clean install might be the best course of action I did so. Fortunately this was not my primary PC so backing up stuff was easy.

    The clean install went smoothly (except for requests for a product key which I skipped and the system indicated that Win 10 was activated after install).

    After install I noticed 2 devices with problems (no driver). I ran the Dell driver assessment tool and it found 3 drivers to install.

    Drivers executed in this sequence:

    Chipset_Driver_K5DJD_WN32_11.0.0.1153_A00

    Serial-ATA_Driver_P2YH0_WN32_14.5.0.1081_A00

    Chipset_Driver_K5DJD_WN32_11.0.0.1153_A00

    After I installed the 3 drivers, there was still one bad device reported (Other Devices > PCI Device). After I did a search for the device hardware ID I discovered a similar problem on the Dell Forum. The problem was with the SD driver. The solution was a Realtek Card Reader Driver V10.0.370.102 for Win 10.

    All is OK but not perfect but for now good enough. I consider this issue closed.

  • DELL-Terry B

    6 Operator

    •

    3481 Posts

    1734

    0

    Posted August 5th, 2015 12:00

    FASADI,

    I have sent you a friend request, please accept it so that I can send a private message to you and get your notebook information.  From that I may be able to suggest other drivers, or possibly to reinstall Windows 10.

    TB