Hi Guys, not very technical with laptops but hoping some of you guys are. My sisters dell Inspiron 1545 has died practically. Im guessing has been hacked by some sort of malware. When the laptop laggingly loas theres nothing on the desktop and when i press the windows button nothing appears but all programs.
(Even when opening in safe mode) I thought i'd try resetting the laptop to factory settings although after tapping f8 to bring up the recovery partion and clicking on any might i add of the options...but when clicking repair my laptop (OPEN RESTORE TO FACTORY SETTINGS) it just comes up with an other user" screen of which nothing entered will pass. also theres a blue ease of access button in the bottom right.  Just wondering how i could get past this other user part on the recovery partion and why it might of happened.. Also i dont have the original dell recovery disks.. but how might i download the drivers on this working laptop and completely restore the other laptop.. Thankyou so much in advance. :) Oliver