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Jank11

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16 years ago

J

Jank11

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March 24th, 2011 16:00

Bluetooth issue on a XPS15 - L501X

L501X - just got it back from Dell repair center. For the second time. 2 guys from support India dialed in previously - NTF.

BT was fine for 2 weeks at first, then the devices disappeared, completely. Cannot discover anything, devices not found.

Reloaded Dell rec. driver 3 times myself, support replaced the BT card (so they say),  ran diags - NTF. I asked them to try to add an actual

BT device - not sure if they tried that.

I have multiple BT devices - iPhone, LG phone, Plantronics headset and a Thinkpad mouse. None is seen by the laptop.

But - the phones see the other devices fine, even the laptop is seen by the phones.

So - should I send it in for the 3rd time? They can't find any problems. Can anybody help - suggestions?

BT looks fine - in device mgr, is enabled, all drivers installed (version 3.0), all options allowed and it broadcasts fine, is being discovered

by other BT enabled phones, but cannot discover other devices at all.

Earlier - before the problems started - I could see BT devices from far - even neighbors Mac...

Help?

  • PudgyOne

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    Posted March 24th, 2011 17:00

    Jank11,

     

    Did you try removing the device and then try discovering it, again?

     

    Maybe you need to contact Dell Support, again. If this is a Dell Unresolved Issues try contacting them.

     

     

    Rick

  • Jank11

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    Posted March 24th, 2011 17:00

    Thanks Rick, but things are way past normal setup. As I said - I had it working for a while before all BT devices

    disappeared. I contacted Dell support 2x - both thimes they dialed in, could not fix it.

    I sent it in - twice - nothing changed.

    The BT adapter looks fine, shows fine, broadcasts fine. Everything seems to be setup properly, but it won't discover

    my BT devices. Looks like it is prevented from doing so because they were discovered previously? Not sure.

    But I thought all libraries are cleared by re-installing the drivers, don't know.

  • PudgyOne

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    Posted March 24th, 2011 17:00

    Jank11,

     

    First, if your adapter is not showing, restart your computer.

     

    Near the clock, you should see the bluetooth icon, right click and then click on Open Settings

    You should then see...

    Select the settings the way you want them.

     

     

    Rick

  • Jank11

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    Posted March 24th, 2011 18:00

    Rick - nothing shows on the list as paired devices, it's empty. Nothing to delete there. And nothing is found when adding a device. All are in pairing mode. But - the devices are easily found and paired by the LG phone. Even the Dell laptop is found by the phone.

  • PudgyOne

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    Posted March 24th, 2011 19:00

     Jank11,

     

    Try to copy something from the phone to the laptop. See if you get notified and the file transfers.

     

     

    Rick

  • Jank11

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    Posted March 25th, 2011 10:00

    Could not get it to work. The Dell shows up on the phone, but when I try to add it - it wants a password, which I don't have.

    I tried the standard factory p/w like 0000,1111 etc. No match. Any other idea? Thanks

  • dgkpcon

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    Posted March 25th, 2011 11:00

    Try uninstalling the Bluetooth from control panel>programs and features,then re-install the BT driver.This has helped for me in the past when i lost BT devices.

     

     

    EDIT:When you uninstall the driver,DO NOT restart the system>re-install the dell BT driver first then restart system.The windows BT driver that installs when you restart system might be the cause of the problem.

  • dgkpcon

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    Posted March 25th, 2011 12:00

    Windows 7 o.k.,and the devices were working on this OS before the problems started correct?

    Then try installing the driver in Vista compatability mode.

  • Jank11

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    Posted March 25th, 2011 12:00

    Done it again - did not have to restart - this time it installed the 3.0 driver correctly, still not working.

  • Jank11

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    Posted March 25th, 2011 12:00

    This was done already multiple times - by the Dell techs who dialed in, by me and by their service techs who even replaced the BT card. No behavior change. Plus it usually installs wrong BT driver, I have to specify the 3.0 Broadcom driver manually. But it does not work with either driver. Is it possible that I have 3 bad BT devices? Don't think so....might be Win 7 64bit issue?