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Bluetooth issue on a XPS15 - L501X
L501X - just got it back from Dell repair center. For the second time. 2 guys from support India dialed in previously - NTF.
BT was fine for 2 weeks at first, then the devices disappeared, completely. Cannot discover anything, devices not found.
Reloaded Dell rec. driver 3 times myself, support replaced the BT card (so they say), ran diags - NTF. I asked them to try to add an actual
BT device - not sure if they tried that.
I have multiple BT devices - iPhone, LG phone, Plantronics headset and a Thinkpad mouse. None is seen by the laptop.
But - the phones see the other devices fine, even the laptop is seen by the phones.
So - should I send it in for the 3rd time? They can't find any problems. Can anybody help - suggestions?
BT looks fine - in device mgr, is enabled, all drivers installed (version 3.0), all options allowed and it broadcasts fine, is being discovered
by other BT enabled phones, but cannot discover other devices at all.
Earlier - before the problems started - I could see BT devices from far - even neighbors Mac...
Help?
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Thanks Rick, but things are way past normal setup. As I said - I had it working for a while before all BT devices
disappeared. I contacted Dell support 2x - both thimes they dialed in, could not fix it.
I sent it in - twice - nothing changed.
The BT adapter looks fine, shows fine, broadcasts fine. Everything seems to be setup properly, but it won't discover
my BT devices. Looks like it is prevented from doing so because they were discovered previously? Not sure.
But I thought all libraries are cleared by re-installing the drivers, don't know.
Rick - nothing shows on the list as paired devices, it's empty. Nothing to delete there. And nothing is found when adding a device. All are in pairing mode. But - the devices are easily found and paired by the LG phone. Even the Dell laptop is found by the phone.
Try uninstalling the Bluetooth from control panel>programs and features,then re-install the BT driver.This has helped for me in the past when i lost BT devices.
EDIT:When you uninstall the driver,DO NOT restart the system>re-install the dell BT driver first then restart system.The windows BT driver that installs when you restart system might be the cause of the problem.
This was done already multiple times - by the Dell techs who dialed in, by me and by their service techs who even replaced the BT card. No behavior change. Plus it usually installs wrong BT driver, I have to specify the 3.0 Broadcom driver manually. But it does not work with either driver. Is it possible that I have 3 bad BT devices? Don't think so....might be Win 7 64bit issue?

PudgyOne
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Posted March 24th, 2011 17:00
Jank11,
Did you try removing the device and then try discovering it, again?
Maybe you need to contact Dell Support, again. If this is a Dell Unresolved Issues try contacting them.
Rick