UNSOLVED

Maverick3277

updated

21 years ago

Closed

M

Maverick3277

144 Posts

0

1103

February 1st, 2006 01:00

A plug for Dell Support

I was on the phone with a Dell support person and I think he was ready to toss in the towel, but he gave me to some one else who was a little wiser.  I had installed "WEBROOT" ( spyware remover ) to take a look at it and when I removed it from my programs it caused my entire system to almost come to a grinding halt.
 
The 2nd tech had me uninstall McAfee and then reinstall it ( disable all pop-up blockers 1st ) -it took a longggggggg time to get through this but now it is running A-1. He said the McAfee and the Webroot software probably "collided" and did not get along with each other. Dell on Call ( DOC ) is well worth the investment. ( besides I got mine free for 30 days when I purchased it 3 weeks ago.)
 
I have to admit I was ready to hang up on the techs, but they did get me back up and running, if I did not have them to turn to I really do not know what I would have done. Now-for the future I know what to do if this happens again. If-this happens to you let me know and maybe I can be of service to fellow 9300 "Inspironers"     :smileyvery-happy:
  • bond92

    14 Posts

    159

    0

    Posted February 1st, 2006 01:00

    ya well how long did it take you to get this solution?
     
    most of the time the tech support dont even know what computers look like, and dont get me started on customer care.........